Strategic C&I Electrical Accounts Manager

FirstEnergy Corp

Frankfort (OH)

On-site

USD 90,000 - 130,000

Full time

8 days ago

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Job summary

FirstEnergy Corp in Ohio is seeking an on‑site Customer Engagement & Account Management role with Cleveland Electric Illuminating Company, a FirstEnergy subsidiary. The position is full‑time and on‑site at Painesville Concord or Akron, with travel a few times weekly.

Responsibilities include reliability and power quality performance, growing profit margins, guiding customers on efficient usage, supporting the storm process, maintaining tariff compliance, and building strong relationships across

Responsibilities

Serve as the primary point of contact and liaison for FirstEnergy managed customers, embodying the company’s values and commitment to service.
Deliver superior customer experience through proactive, personalized engagement with managed Commercial & Industrial customers and community stakeholders.
Act as a trusted advisor and point of contact for managed customers, ensuring their needs are understood and addressed effectively.
Maintaining customer confidentiality.
Responsible for the relationship of FirstEnergy’s most complex, high‑value accounts, driving strategic engagement, customer satisfaction, and sustainable load growth through custom solutions.
Acting as project manager for construction projects, facilitating the expansion of additional product lines to be offered, and communicating the various regulated products and services available to our customers.
Cultivate high‑impact relationships across all levels of customer organizations—from operational teams to executive leadership—to strengthen strategic alignment and drive long‑term value.