Strategic Business Process Lead, L2Q & Lifecycle

Kaseya Limited; Miami (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

Kaseya is seeking a Business Process Lead, L2Q & Customer Lifecycle to design and govern end-to-end customer value streams from concept through renewal. You will partner with GTM, Sales, Marketing, Product, and Customer Success to map current processes, define future-state designs, and translate them into actionable system requirements for delivery teams.

This hands-on IC role shapes how the practice operates within a new function.

Qualifications

• Hands-on ownership of commercial process design within a go-to-market organization, including policy decisions and not just documentation.
• 7+ years of experience in business process design, revenue or sales operations.
• Demonstrated ability to decompose business capabilities into detailed structures and maps.
• Strong facilitation skills with senior stakeholders and cross-functional teams.
• Experience translating business requirements into system items for delivery teams.

Responsibilities

• Own and maintain detailed decomposition of business capabilities (Idea to Launch, Quote to Subscription).
• Run structured working sessions with GTM, Sales, Marketing, and Product stakeholders.
• Translate future-state designs into system requirements with Product Owners and Engineering.
• Support parallel delivery tracks (current systems and next-gen platform) and capture lessons.
• Own change management, enablement, and adoption for process changes, plus metrics reporting.
• Define shared boundaries and governance with peer Business Process Leads.

Skills

Business process design

Revenue operations

Sales operations

Facilitation with leadership

System requirements mapping

Go-to-market collaboration

Cross-functional teamwork

Tools

Salesforce Sales Cloud

Revenue Cloud

Marketo

CPQ tooling

Job description

Kaseya is seeking a Business Process Lead, L2Q & Customer Lifecycle to design and govern end-to-end customer value streams from concept through renewal. You will partner with GTM, Sales, Marketing, Product, and Customer Success to map current processes, define future-state designs, and translate them into actionable system requirements for delivery teams.

This hands-on IC role shapes how the practice operates within a new function.