Customer Lifecycle Process Lead - GTM & Revenue Ops

Kaseya; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Kaseya is seeking a Business Process Lead to own end-to-end processes from idea through subscription, collaborating with GTM, Sales, Marketing, Product, and Customer Success. You will map current operations, design future capabilities, and drive adoption across pricing, CPQ, and product introductions.

The role is hands-on, IC-oriented, requiring strong facilitation and documentation skills to translate business needs into actionable system requirements and governance.

Qualifications

• Hands-on ownership of commercial process design in a go-to-market organization including quote-to-order and renewal motions.
• 7+ years of experience in business process design, revenue operations, or sales operations.
• Experience decomposing business capabilities into detailed, multi-level structures.
• Strong facilitation skills with cross-functional stakeholders and senior leadership.
• Ability to translate business process requirements into system requirements with clear documentation.

Responsibilities

• Own and maintain a detailed decomposition of every business capability across value streams.
• Facilitate structured sessions with GTM, Sales, Marketing, and Product to map current and future processes.
• Translate future-state designs into system requirements and collaborate with Product and Engineering.
• Manage dual delivery tracks—current in-production systems and the next-gen platform build.
• Own change management, enablement, and adoption including training materials and metrics.
• Maintain agreements at shared boundaries with peer Business Process Leads.
• Shape pricing, packaging, discount policy, and CPQ governance with business owners.
• Design capabilities for new product introduction and SKU governance within the commercial lifecycle.

Skills

Commercial process design

7+ years experience

Capability decomposition

Facilitation

Requirements mapping

CPQ design

Deal desk

Renewal ops

SKU governance

Channel operations

Change management

Salesforce CPQ

Job description

Kaseya is seeking a Business Process Lead to own end-to-end processes from idea through subscription, collaborating with GTM, Sales, Marketing, Product, and Customer Success. You will map current operations, design future capabilities, and drive adoption across pricing, CPQ, and product introductions.

The role is hands-on, IC-oriented, requiring strong facilitation and documentation skills to translate business needs into actionable system requirements and governance.