Strategic Business Continuity & Incident Lead - Hybrid

Calculated Hire; Columbus (OH); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account and Dependent_C

Job summary

Calculated Hire is seeking a Business Continuity & Incident Management Consultant to support a Commercial Banking organization. This hybrid role requires 3–4 days onsite in downtown Columbus, OH, with a 4-month contract potentially extending to 8–12 months.

The consultant will transform informal processes into documented, repeatable procedures, develop SOPs, playbooks, and incident response templates, and coordinate cross-functional stakeholders in a fast-paced environment.

Qualifications

• Experience in business continuity, incident management, or operational resilience.
• Proven ability to create SOPs, playbooks, workflows, and process documentation.
• Strong written and verbal communication and cross-functional coordination.
• Willingness to work onsite in downtown Columbus 3–4 days per week.

Responsibilities

• Assess existing business continuity and incident management processes to identify risks, documentation gaps, and operational dependencies.
• Develop and maintain SOPs, process maps, workflows, checklists, and job aids.
• Create incident response playbooks, communication templates, escalation matrices, and tracking tools.
• Participate in incident bridge calls to document business impacts, decisions, timelines, and action items.
• Track follow-up activities and coordinate with stakeholders to ensure issues are addressed through closure.
• Support business continuity exercises, post-incident reviews, and lessons-learned documentation.
• Monitor incident metrics, including incident volume, response times, and recurring issues.
• Prepare reports and communicate findings to business leaders.
• Organize continuity documentation in a shared repository and help teams maintain current procedures.
• Support occasional after-hours incident response as needed.

Skills

Business continuity

Incident management

Operational resilience

Process improvement

Cross-functional collaboration

Documentation

SOPs & playbooks

Tools

Microsoft Excel

Word

PowerPoint

SharePoint

Job description

Calculated Hire is seeking a Business Continuity & Incident Management Consultant to support a Commercial Banking organization. This hybrid role requires 3–4 days onsite in downtown Columbus, OH, with a 4-month contract potentially extending to 8–12 months.

The consultant will transform informal processes into documented, repeatable procedures, develop SOPs, playbooks, and incident response templates, and coordinate cross-functional stakeholders in a fast-paced environment.