Technology Business Systems Analyst — Hybrid (Columbus)

Threadneedle group; Columbus (OH); Hybrid; USD 71,000 - 98,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive benefits

Job summary

Columbia Threadneedle Investments seeks a collaborative Business Systems Analyst to bridge business and IT, defining technical solutions that improve performance. You will document requirements, support testing, and help with user manuals. This role is primarily virtual but requires Columbus, OH residency or commuting access to our Columbus office.

You will manage technology incidents, drive service restoration, and contribute to procedural documentation. Travel up to 20% may be needed.

Qualifications

• Bachelor's degree or equivalent with focus in Business, Computer Science, Information Technology, or related field.
• 3–5 years in incident management, hardware, software, and network configuration.
• 3+ years in eliciting, translating, and documenting business/functional requirements.

Responsibilities

• Relationship management with premier advisor practices and business partners.
• Champion initiatives to increase technology adoption and create playbooks and documentation.
• Analyze technology trends and recurring issues to propose improvements.
• End-to-end oversight of critical technology incidents and coordination of remediation.

Skills

Incident management

Requirements elicitation

Communication skills

Customer service

Time management

Travel readiness

Education

Bachelor's degree (Business/CS/IT)

Tools

Microsoft 365

Azure Active Directory

Power BI

Job description

Columbia Threadneedle Investments seeks a collaborative Business Systems Analyst to bridge business and IT, defining technical solutions that improve performance. You will document requirements, support testing, and help with user manuals. This role is primarily virtual but requires Columbus, OH residency or commuting access to our Columbus office.

You will manage technology incidents, drive service restoration, and contribute to procedural documentation. Travel up to 20% may be needed.