Hybrid Business Analyst – Incident & Crisis Communications

Genesis10; Columbus (OH); Hybrid; USD 69,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Health Savings Account

401K

Sick Pay

Commuter Benefits

Job summary

Genesis10 is seeking a Business Analyst - Hybrid in Columbus, OH for a contract-to-hire opportunity within a regional financial institution. The role supports incident and crisis communications, reviewing intake processes, refining templates, and documenting workflows to drive consistency and efficiency.

The ideal candidate has strong business writing and stakeholder coordination skills, with experience in business analysis, process improvement and incident management.

Qualifications

• Relevant experience in business analysis, process analysis/improvement, functional incident management, business continuity or incident/crisis communications.
• Ability to assess existing business processes, document current workflows and identify practical improvements.
• Strong business writing and documentation skills, including creating or maintaining procedures, templates or process guidance.
• Strong communication and stakeholder coordination skills, with the ability to gather information and clarify responsibilities across teams.
• Ability to organize information from meetings and working sessions into clear documentation and actionable follow-up items.
• Strong attention to detail, organization and follow-through.
• Comfort working alongside an operational team handling incidents, time-sensitive communications and changing priorities.

Responsibilities

• Review and document the team's current incident and crisis intake processes, including how information enters the team and is routed for action
• Work with team members to understand existing workflows, responsibilities, handoffs and communication practices
• Identify process gaps, inconsistencies and opportunities to improve the clarity and efficiency of incident intake and communications
• Participate in incident bridge calls to understand the response process and support associated documentation and communication needs
• Review existing communications templates and help develop or refine templates to support consistent, clear messaging
• Create and maintain process documentation, workflow descriptions and supporting guidance for the team
• Help capture relevant information, decisions, action items and follow-up needs arising from process reviews and incident discussions
• Coordinate with stakeholders to clarify information needs and support agreed-upon process improvements
• Work alongside the team to keep supporting procedures and templates aligned with its incident/crisis communications practices

Skills

Business analysis

Process analysis

Documentation

Stakeholder coordination

Communications

Incident management

Attention to detail

Job description

Genesis10 is seeking a Business Analyst - Hybrid in Columbus, OH for a contract-to-hire opportunity within a regional financial institution. The role supports incident and crisis communications, reviewing intake processes, refining templates, and documenting workflows to drive consistency and efficiency.

The ideal candidate has strong business writing and stakeholder coordination skills, with experience in business analysis, process improvement and incident management.