Business Continuity & Incident Management Consultant

Calculated Hire; Columbus (OH); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account and Dependent_C

Job summary

Calculated Hire is seeking a Business Continuity & Incident Management Consultant to support a Commercial Banking organization. This hybrid role requires 3–4 days onsite in downtown Columbus, OH, with a 4-month contract potentially extending to 8–12 months.

The consultant will transform informal processes into documented, repeatable procedures, develop SOPs, playbooks, and incident response templates, and coordinate cross-functional stakeholders in a fast-paced environment.

Qualifications

• Experience in business continuity, incident management, or operational resilience.
• Proven ability to create SOPs, playbooks, workflows, and process documentation.
• Strong written and verbal communication and cross-functional coordination.
• Willingness to work onsite in downtown Columbus 3–4 days per week.

Responsibilities

• Assess existing business continuity and incident management processes to identify risks, documentation gaps, and operational dependencies.
• Develop and maintain SOPs, process maps, workflows, checklists, and job aids.
• Create incident response playbooks, communication templates, escalation matrices, and tracking tools.
• Participate in incident bridge calls to document business impacts, decisions, timelines, and action items.
• Track follow-up activities and coordinate with stakeholders to ensure issues are addressed through closure.
• Support business continuity exercises, post-incident reviews, and lessons-learned documentation.
• Monitor incident metrics, including incident volume, response times, and recurring issues.
• Prepare reports and communicate findings to business leaders.
• Organize continuity documentation in a shared repository and help teams maintain current procedures.
• Support occasional after-hours incident response as needed.

Skills

Business continuity

Incident management

Operational resilience

Process improvement

Cross-functional collaboration

Documentation

SOPs & playbooks

Tools

Microsoft Excel

Word

PowerPoint

SharePoint

Job description

Business Continuity & Incident Management Consultant

Company: Calculated Hire

Location: Columbus, OH

Work Arrangement: Hybrid – 3–4 days onsite per week in downtown Columbus

Contract Duration: 4 months, with potential extension to 8–12 months

Pay Rate: $50

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Position Overview:

Calculated Hire is seeking a Business Continuity & Incident Management Consultant to support the Commercial Banking organization of a financial services company. This consultant will help strengthen business continuity and incident response capabilities by turning informal processes and institutional knowledge into clear, documented, repeatable procedures.

The ideal candidate has experience with business continuity, incident management, operational resilience, or process improvement and can communicate complex information clearly, coordinate cross-functional stakeholders, and support incident response activities in a fast-paced environment.

Key Responsibilities:

• Assess existing business continuity and incident management processes to identify risks, documentation gaps, and operational dependencies.
• Develop and maintain standard operating procedures (SOPs), process maps, workflows, checklists, and job aids.
• Create incident response playbooks, communication templates, escalation matrices, and tracking tools.
• Participate in incident bridge calls to document business impacts, decisions, timelines, and action items.
• Track follow-up activities and coordinate with stakeholders to ensure issues are addressed through closure.
• Support business continuity exercises, post-incident reviews, and lessons-learned documentation.
• Monitor incident metrics, including incident volume, response times, and recurring issues.
• Prepare reports and communicate findings to business leaders.
• Organize continuity documentation in a shared repository and help teams maintain current procedures.
• Support occasional after-hours incident response as needed.

Required Qualifications:

• Experience in business continuity, incident management, operational resilience, business operations, or process improvement.
• Demonstrated experience creating SOPs, playbooks, workflows, and process documentation.
• Strong written and verbal communication skills, including the ability to document complex situations accurately and concisely.
• Experience collaborating with cross-functional teams and business stakeholders.
• Ability to manage competing priorities and track action items through completion.
• Proficiency in Microsoft Excel, Word, PowerPoint, and SharePoint.
• Ability to work onsite in downtown Columbus 3–4 days per week.
• Availability to provide occasional after-hours support during incidents.

Preferred Qualifications:

• Experience in banking, financial services, insurance, or another regulated industry.
• Familiarity with Commercial Banking operations.
• Knowledge of business continuity planning (BCP), crisis management, and operational risk frameworks.
• Experience supporting tabletop exercises, business impact assessments, or post-incident reviews.
• Experience participating in incident bridge calls.
• Familiarity with incident tracking and workflow management tools.

What Makes This Opportunity Interesting?

This role offers the opportunity to improve operational resilience within a Commercial Banking organization by strengthening documentation, standardizing incident response procedures, and helping teams prepare for and respond to business disruptions.

• Medical, dental, and vision insurance
• Health Savings Account and Dependent Care FSA options
• Supplemental insurance coverage
• 401(k) with company match, fully vested after eligibility
• Paid company holidays
• Ongoing engagement support from Calculated Hire