Strategic Broadband Program Lead — Outage Management

Sand Cherry; Denver (CO); Hybrid; USD 120,000 - 130,000; Full time

Job summary

Sand Cherry Associates, a Denver-based consultancy, seeks a Senior Project Manager to drive a critical outage program across the enterprise. The role blends project leadership (80–90%) with business analysis (10–20%) to validate requirements and BRDs, coordinating with BAs and tech teams.

The position is hybrid, requiring 4 days in the Stamford, CT or Denver, CO office. Authorization to work in the United States without sponsorship is required.

Qualifications

• 7+ years of project and/or program management experience leading complex enterprise initiatives.
• Direct experience within broadband, telecommunications, cable, or connectivity services industry.
• Proven ability to manage large, cross-functional programs with multiple stakeholders and dependencies.
• Strong understanding of project management methodologies and program governance practices.
• Experience developing project plans, managing timelines, tracking risks, and driving execution.
• Ability to understand business requirements and collaborate with Business Analysts and technical teams.
• Experience creating or reviewing process flows, workflow documentation, and BRDs.
• Strong analytical and problem-solving skills with ability to identify upstream/downstream impacts.
• Exceptional organizational skills and attention to detail.
• Excellent communication, presentation, and stakeholder management abilities.

Responsibilities

• Lead large-scale, cross-functional broadband programs from initiation through implementation.
• Manage an outage management initiative focused on developing processes and systems that improve customer communication during service interruptions.
• Build and maintain comprehensive project plans, timelines, dependencies, and deliverables.
• Develop end-to-end business workflows and operational processes.
• Identify, assess, and mitigate project risks, proactively connecting related issues across workstreams and stakeholders.
• Partner with Business Analysts to review requirements, identify process gaps, validate solutions, and contribute to BRDs.
• Facilitate collaboration across business, technology, operations, product, and customer experience teams.
• Establish and manage stakeholder communication plans, ensuring alignment at all organizational levels.
• Drive program governance activities, status reporting, executive presentations, and decision-making forums.
• Track project health, manage escalations, and ensure successful delivery of business objectives.
• Influence stakeholders and navigate complex organizational dynamics to maintain momentum and achieve results.

Skills

Stakeholder management

Cross-functional leadership

Project coordination

Risk management

Outage management

Business analysis

BRD development

Communication

Presentation

Agile/PM certifications (PMP/PgMP)

Job description

Sand Cherry Associates, a Denver-based consultancy, seeks a Senior Project Manager to drive a critical outage program across the enterprise. The role blends project leadership (80–90%) with business analysis (10–20%) to validate requirements and BRDs, coordinating with BAs and tech teams.

The position is hybrid, requiring 4 days in the Stamford, CT or Denver, CO office. Authorization to work in the United States without sponsorship is required.