Senior Program Manager, Broadband Outage & Strategy

Sand Cherry; Stamford (CT); Hybrid; USD 125,000 - 135,000; Full time

Job summary

Sand Cherry Associates in Stamford, CT (hybrid) is seeking a Senior Project Manager to lead strategic, cross-functional broadband initiatives and an outage management program. This role combines project leadership with business analysis, requiring strong stakeholder management and BRD development to deliver customer communications improvements.

The position focuses 80-90% on project/program leadership with 10-20% on business analysis, and demands experience in governance, risk management, and

Qualifications

• 7+ years of project and/or program management experience leading complex enterprise initiatives.
• Direct experience in broadband, telecommunications, cable, or connectivity services.
• Proven ability to manage large cross-functional programs with multiple stakeholders.
• Strong understanding of project management methodologies and governance.
• Experience developing project plans, timelines, risks, and execution.
• Ability to translate business requirements and collaborate with BAs and technical teams.
• Experience creating BRDs and process flows.
• Certifications: PMP, PgMP or Agile preferred.

Responsibilities

• Lead large-scale, cross-functional broadband programs from initiation through implementation.
• Drive outage management initiatives to improve customer communications during service interruptions.
• Develop and maintain comprehensive project plans, timelines, dependencies, and deliverables.
• Design end-to-end business workflows and operational processes.
• Identify, assess, and mitigate risks; connect issues across workstreams.
• Collaborate with BAs to review requirements and validate solutions.
• Facilitate governance, status reporting, and executive decision forums.
• Manage stakeholder communications and ensure delivery of business objectives.
• Navigate matrixed environments to maintain momentum.

Skills

Project management

Stakeholder management

Risk management

Business requirements analysis

Education

PMP

PgMP

Agile certifications

Job description

Sand Cherry Associates in Stamford, CT (hybrid) is seeking a Senior Project Manager to lead strategic, cross-functional broadband initiatives and an outage management program. This role combines project leadership with business analysis, requiring strong stakeholder management and BRD development to deliver customer communications improvements.

The position focuses 80-90% on project/program leadership with 10-20% on business analysis, and demands experience in governance, risk management, and