Strategic Brand & Loyalty Account Director

Dentsu; Chicago (IL); Hybrid; USD 100,000 - 133,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick leave

Paid parental leave

Job summary

Dentsu in Chicago is hiring a Senior Account Director to lead a flagship client relationship, acting as primary strategic advisor and day-to-day client lead. You will ensure exceptional delivery across loyalty and promotional marketing initiatives and drive growth while fostering trusted client partnerships.

The role demands 7+ years in account management, strong leadership, and a track record with large consumer brands.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 7+ years of experience in account management, client services, loyalty, promotional marketing, or related disciplines.
• Experience leading relationships with large consumer brand clients.
• Proven experience managing complex, high-volume projects in a fast-paced environment.
• Experience leading and developing high-performing teams.
• Strong presentation, communication, and relationship-building skills.
• Ability to manage multiple priorities while maintaining attention to detail and execution quality.

Responsibilities

• Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients.
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client.
• Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities.
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account.
• Team Management – manage a team of 2-4 direct reports, fostering collaboration, accountability and professional growth.

Skills

Account management

Relationship management

Team leadership

Communication

Presentation

Project management

Education

Bachelor’s degree

Job description

Dentsu in Chicago is hiring a Senior Account Director to lead a flagship client relationship, acting as primary strategic advisor and day-to-day client lead. You will ensure exceptional delivery across loyalty and promotional marketing initiatives and drive growth while fostering trusted client partnerships.

The role demands 7+ years in account management, strong leadership, and a track record with large consumer brands.