Senior Account Director

Dentsu International Americas, LLC; Chicago (IL); Hybrid; USD 100,000 - 133,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick leave

Paid parental leave

Job summary

Dentsu in Chicago is hiring a Senior Account Director to lead a flagship client relationship, acting as primary strategic advisor and day-to-day client lead. You will ensure exceptional delivery across loyalty and promotional marketing initiatives and drive growth while fostering trusted client partnerships.

The role demands 7+ years in account management, strong leadership, and a track record with large consumer brands.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 7+ years of experience in account management, client services, loyalty, promotional marketing, or related disciplines.
• Experience leading relationships with large consumer brand clients.
• Proven experience managing complex, high-volume projects in a fast-paced environment.
• Experience leading and developing high-performing teams.
• Strong presentation, communication, and relationship-building skills.
• Ability to manage multiple priorities while maintaining attention to detail and execution quality.

Responsibilities

• Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients.
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client.
• Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities.
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account.
• Team Management – manage a team of 2-4 direct reports, fostering collaboration, accountability and professional growth.

Skills

Account management

Relationship management

Team leadership

Communication

Presentation

Project management

Education

Bachelor’s degree

Job description

Job Description: The Senior Account Director will lead a key relationship with one of the world's most recognized consumer brands. You will be the primary strategic advisor and day-to-day client lead. Ensuring exceptional delivery across loyalty and promotional marketing initiatives. This opportunity blends strategic account leadership, operational excellence, team development and business growth while fostering strong, trusted client partnerships

Key responsibilities:

• Manages the Business – delivers the service proposition to clients and full end to end management of the business on individual clients
• Relationship Management – owns the client relationships as per the defined relationship strategy for the client
• Proactively Identifies Client Development Opportunities – flags specific client cross sell and upsell opportunities
• Commercial and service ownership of client relationship – drives seamless delivery and profitability of account
• Team Management – manage a team of 2-4 direct reports, fostering collaboration, accountability and professional growth.M otivates team around the clients objectives and culture

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in account management, client services, loyalty, promotional marketing, or related disciplines.
• Experience leading relationships with large consumer brand clients.
• Proven experience managing complex, high-volume projects in a fast-paced environment.
• Experience leading and developing high-performing teams.
• Strong presentation, communication, and relationship-building skills.
• Ability to manage multiple priorities while maintaining attention to detail and execution quality.

The annual salary range for this position is $99,500-$132,750. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance,
• Life insurance,
• Short-term and long-term disability insurance,
• 401k,
• Flexible paid time off,
• At least 15 paid holidays per year,
• Paid sick and safe leave, and
• Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

Location

Chicago

Brand

Merkle

Time Type

Full time

Contract Type

Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail [e-mail] clicking on the link to let usknow the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation is a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us Who we are Our Social Impact Our work