Strategic Brand Creative Operations Lead

United States Digital Space LLC; Chicago (IL); Hybrid; USD 116,000 - 183,000; Full time

Benefits offered by this job

Equity grants

Comprehensive benefits

Flexible paid time off

Retirement plans

Learning stipend

Hybrid work model

Volunteer programs

Job summary

Braze in Chicago is seeking a Senior Creative Operations Lead, Brand to own how work moves through the Brand organization. You’ll design, evolve, and lead the operational systems enabling high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale.

You’ll partner with Creative Directors and Marketing leadership, bringing calm to complexity, alignment across teams, and rigor in planning, delivery, and sustainment.

Qualifications

• 8–10+ years of experience in creative project management, creative operations, or production management.
• Proven experience leading operations for in-house creative or brand teams.
• Deeply fluent in creative workflows across brand, campaigns, video, motion, and events.
• Trusted communicator who can influence without authority.

Responsibilities

• Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch.
• Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes.
• Serve as the senior point of accountability for how work flows across creative, production, and execution.
• Drive cross-Marketing alignment on operating models, expectations, and ways of working.
• Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams.

Skills

Creative operations

Project management

Production management

Stakeholder communication

Brand experience

Systems thinking

Fast-paced environments

Tools

Asana

Job description

Braze in Chicago is seeking a Senior Creative Operations Lead, Brand to own how work moves through the Brand organization. You’ll design, evolve, and lead the operational systems enabling high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale.

You’ll partner with Creative Directors and Marketing leadership, bringing calm to complexity, alignment across teams, and rigor in planning, delivery, and sustainment.