Senior Creative Operations Lead, Brand

United States Digital Space LLC; Chicago (IL); Hybrid; USD 116,000 - 183,000; Full time

Benefits offered by this job

Equity grants

Comprehensive benefits

Flexible paid time off

Retirement plans

Learning stipend

Hybrid work model

Volunteer programs

Job summary

Braze in Chicago is seeking a Senior Creative Operations Lead, Brand to own how work moves through the Brand organization. You’ll design, evolve, and lead the operational systems enabling high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale.

You’ll partner with Creative Directors and Marketing leadership, bringing calm to complexity, alignment across teams, and rigor in planning, delivery, and sustainment.

Qualifications

• 8–10+ years of experience in creative project management, creative operations, or production management.
• Proven experience leading operations for in-house creative or brand teams.
• Deeply fluent in creative workflows across brand, campaigns, video, motion, and events.
• Trusted communicator who can influence without authority.

Responsibilities

• Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch.
• Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes.
• Serve as the senior point of accountability for how work flows across creative, production, and execution.
• Drive cross-Marketing alignment on operating models, expectations, and ways of working.
• Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams.

Skills

Creative operations

Project management

Production management

Stakeholder communication

Brand experience

Systems thinking

Fast-paced environments

Tools

Asana

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

As the Senior Creative Operations Lead, Brand, you own how work moves through the Brand organization. You design, evolve, and lead the operational systems that enable high-quality creative output across campaigns, content, events, video, and evergreen production—globally and at scale.

You operate as a highly senior individual contributor and strategic operator, acting as a trusted partner to Creative Directors, Associate Creative Directors, and Marketing leadership. Your work brings calm to complexity, alignment across teams, and rigor to how creative work is planned, delivered, and sustained.

WHAT YOU'LL DO

Brand Operations Strategy & Ownership

• Own and evolve the end-to-end creative operations model for the Brand team—from intake through launch

• Define and continuously improve intake, briefing, resourcing, prioritization, and delivery processes

• Serve as the senior point of accountability for how work flows across creative, production, and execution

• Drive cross-Marketing alignment on operating models, expectations, and ways of working

• Act as a strategic partner to Marketing, PMM, Events, Growth, and Regional teams

Planning, Capacity & Delivery Enablement

• Partner with creative leadership to forecast workload, capacity, and resourcing needs

• Balance internal teams, freelance support, and agency partners to enable scale and specialization

• Set clear expectations around scope, timelines, and delivery—and hold teams accountable

• Proactively identify risks, dependencies, and tradeoffs, guiding teams toward resolution

• Navigate ambiguity and competing priorities with confidence, diplomacy, and decisiveness

Systems, Process & Tooling

• Own and optimize Asana workflows, templates, SLAs, and reporting across Brand

• Build scalable operational playbooks for campaigns, events, video, and always-on production

• Identify and implement tools, automation, and AI-assisted workflows where they meaningfully improve speed, quality, or visibility

• Ensure operational systems support both creative excellence and team sustainability

Financial & Vendor Stewardship

• Oversee creative budgets, vendor spend, and forecasting in partnership with Finance

• Lead agency onboarding, scoping, and procurement needs

• Ensure financial rigor, transparency, and efficiency across Brand production

• Partner with People, Finance, and Marketing leadership on org health, resourcing strategy, and long‑term scale

WHO YOU ARE

• 8–10+ years of experience in creative project management, creative operations, or production management

• Proven experience leading operations for in-house creative or brand teams

• Deeply fluent in creative workflows across brand, campaigns, video, motion, and events

• Trusted communicator who can influence without authority

• Thrives in fast-paced, high-growth environments

• Operates as the operational authority for Brand Creative.

• Thinks in systems, not tasks; designs processes that scale

• Influences without direct authority through trust, clarity, and consistency

• Brings structure and calm to high-volume, high-visibility creative ecosystems

• Balances strategic foresight with strong executional follow-through

• Acts as a connective layer between creative ambition and operational reality

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $116,000 and $183,000/year, with an expected On Target Earnings (OTE) between $136,000 and $218,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work‑life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, the company enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. the company was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by G