Strategic Benefits Operations Lead

Metropolitan Transportation Authority; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Metropolitan Transportation Authority is looking for a Senior Operations Analyst (Benefits) to administer and support Benefit Operations, coaching junior staff, and guiding process improvements. The role involves handling data inputs, forms, and service requests while ensuring adherence to policies.

The position requires four years in HR/Benefits, strong communication, team collaboration, and experience with PeopleSoft.

Qualifications

• Requires HR/Benefits experience with strong communication and teamwork.
• Proficient with PeopleSoft or related database software.
• Able to work under general supervision and manage multiple assignments.

Responsibilities

• Gather, validate, and maintain data and other transaction inputs.
• Enter transactions in PeopleSoft and the service request management tool.
• Provide customer service by researching inquiries and resolving issues.
• Develop and update operating procedures and training materials.

Skills

Communication

Teamwork

Time management

Attention to detail

Confidentiality

Education

High School Diploma or GED

Bachelor's or Associate's degree

Tools

PeopleSoft

Office productivity tools (MS Outlook, MS Office)

Database software

Job description

Metropolitan Transportation Authority is looking for a Senior Operations Analyst (Benefits) to administer and support Benefit Operations, coaching junior staff, and guiding process improvements. The role involves handling data inputs, forms, and service requests while ensuring adherence to policies.

The position requires four years in HR/Benefits, strong communication, team collaboration, and experience with PeopleSoft.