Strategic B2B Collections Analyst

Contrôle-air Compresseur inc.; Charlotte (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Career growth opportunities

Paid time off

Parental leave

Employee ownership

Job summary

Flow Control Group is seeking an Accounts Receivable professional to manage customer portfolios, pursue timely payments, and improve cash flow across North America. The role emphasizes collaboration with Sales, Billing, and Customer Service to resolve disputes and reduce DSO.

Qualified candidates bring 3–5 years in B2B collections or AR, strong Excel skills, and experience with Prophet 21 or similar ERP systems.

Qualifications

• 3-5 years of B2B collections or accounts receivable experience.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and Microsoft Office applications.
• Experience with Prophet 21 (P21) or similar ERP systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage an assigned portfolio of customer accounts and perform collection activities to reduce delinquency.
• Proactively contact customers via phone and email to secure payment and resolve outstanding balances.
• Investigate past due invoices, payment delays, disputes, deductions, and short payments.
• Maintain accurate documentation of customer interactions and collection activities within Prophet 21 (P21).
• Follow established escalation procedures for delinquent accounts, payment defaults, and disputed invoices.
• Review customer payment history and assist with credit risk assessments and credit hold decisions.
• Collaborate with Sales, Customer Service, Billing, Cash Application, and Portal Billing teams to resolve issues impacting payment.
• Support departmental initiatives focused on reducing DSO and improving aging performance.
• Build and maintain professional customer relationships while delivering exceptional service.
• Participate in portfolio reviews, reporting, and process improvement initiatives.

Skills

Accounts receivable

Analytical skills

Communication

Excel

Prophet 21 (P21)

Multi-tasking

Tools

Prophet 21 (P21)

Job description

Flow Control Group is seeking an Accounts Receivable professional to manage customer portfolios, pursue timely payments, and improve cash flow across North America. The role emphasizes collaboration with Sales, Billing, and Customer Service to resolve disputes and reduce DSO.

Qualified candidates bring 3–5 years in B2B collections or AR, strong Excel skills, and experience with Prophet 21 or similar ERP systems.