Strategic B2B Account Manager — Automotive & Industrial

Cleveland-Cliffs; Cleveland (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Cleveland-Cliffs is seeking a Program Manager Corporate Business Development at our Cleveland, Tennessee stamping facility. The role focuses on building long-lasting client relationships, identifying strategic customers, and coordinating with internal teams to fulfill client needs and drive growth.

Strong communication, data analysis, and problem solving are essential. The successful candidate will support growth across southern divisions and help optimize processes while delivering top

Qualifications

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills with excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer/customer behaviors and industry trends
• Support existing book of business while furthering growth with southern divisions located in Alabama, Tennessee, Kentucky

Responsibilities

• Identifying and developing new key customers as well as developing opportunities with select current customer base.
• Target immediate takeover opportunities to backfill existing Hot and Cold stamp open capacity.
• Develop key opportunities in support of CCTS business plan
• Communicating with clients to understand their needs and explain CCTS product value.
• Building and maintaining relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Keeping accurate records pertaining to opportunities and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes while maintaining customer relationships.
• Identifying industry trends and opportunities that provide growth for CCTS.
• Acting as a client advocate with a focus on improving the buyer experience.

Job description

Cleveland-Cliffs is seeking a Program Manager Corporate Business Development at our Cleveland, Tennessee stamping facility. The role focuses on building long-lasting client relationships, identifying strategic customers, and coordinating with internal teams to fulfill client needs and drive growth.

Strong communication, data analysis, and problem solving are essential. The successful candidate will support growth across southern divisions and help optimize processes while delivering top