Automotive Vendor Relations Manager (Field Ops)

MS ACSC Management Services Inc; Rio Rancho (NM); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health coverage for medical, dental, v

401(K) with company match and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA New Mexico is seeking an Automotive Vendor Relationship Manager to lead delivery of roadside assistance through Independent Contract Stations across our ERS network. This role focuses on field support, performance guidance, and ensuring brand standards are met.

You will negotiate contracts, analyze performance data, coordinate with dispatch, and coach station owners and drivers to sustain legendary service for members and customers nationwide.

Qualifications

• 4-year College Degree or equivalent combination of education and work experience required.
• 5-year demonstrated sales and/or vendor management experience required, including management of work teams.
• Prior experience developing recommendations and proposals, as well as successful negotiations and complaint resolution required.
• Professional verbal and written communication skills required, including excellent presentation skills.
• Demonstrated proficiency in Outlook, Word, Excel, PowerPoint, required. Additionally, Experience with Salesforce and Tableau is preferred.
• Prior experience in the preparation and analysis of financial reports, development of cost-benefit models and understanding of financial spreadsheets and profit and loss statements preferred.
• 75% Field Work (including travel Nationally) / 25% In Office

Responsibilities

• Ensure consistent delivery of legendary service to AAA members and customers through our Independent Contract Stations.
• Provide comprehensive guidance to station owners and staff on performance thresholds, business practices, driver training, and overall operational performance.
• Maintain and uphold the terms and conditions of contractual agreements between the Auto Club and the Independent Contractor.
• Research and analyze stations’ performance data sets to identify opportunities for improvement. Collaborate with providers to identify & implement improvement strategies.
• Meet and review performance with independent providers within field territory through consistent station visits.
• Inspect and evaluate station locations, verifying that facilities, equipment, and drivers’ appearance comply with Club Standards.
• Perform mystery shopping and technician ride-alongs to coach technicians and enhance member service.
• Investigate, document, and resolve member and customer service issues as required.
• Monitor station coverage to ensure response time requirements are achieved.
• Prepare formal business proposals to provide recommendations on operational changes to contract stations.
• Collaborate with dispatch departments to ensure delivery of service to members and resolve area disputes, as needed.

Skills

Vendor management

Sales experience

Negotiation

Presentation skills

Communication

Office software

Education

Bachelor’s degree

Tools

Outlook

Word

Excel

PowerPoint

Salesforce

Tableau

Job description

AAA New Mexico is seeking an Automotive Vendor Relationship Manager to lead delivery of roadside assistance through Independent Contract Stations across our ERS network. This role focuses on field support, performance guidance, and ensuring brand standards are met.

You will negotiate contracts, analyze performance data, coordinate with dispatch, and coach station owners and drivers to sustain legendary service for members and customers nationwide.