Strategic Automotive Services Field Vendor Lead

AAA Auto Club Enterprises; Chino (CA); Vor Ort; USD 80.000 - 107.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching with pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Zusammenfassung

Auto Club Enterprises is seeking an Automotive Services Field Supervisor to support the Chino, California territory within the CSR team. You will oversee Independent Contract Stations, ensure service quality, and drive performance improvements across a diverse network.

You will build strong relationships with station owners and staff, analyze operational metrics, and guide providers on performance thresholds and best practices. Travel across the territory will be required.

Qualifikationen

• Requires a 4-year college degree or equivalent combination of education and work experience.
• Demonstrated vendor/contractor management and field-operations experience.
• Strong analytical and problem-solving skills with data-driven decision ability.
• Excellent verbal and written communication, plus solid relationship management.

Aufgaben

• Ensure consistent delivery of roadside assistance through Independent Contract Stations.
• Develop and maintain relationships with station owners, managers, dispatchers and technicians.
• Provide guidance on performance, training, service quality and operational performance.
• Review and uphold contractual terms with Independent Contractors.
• Analyze performance data to identify trends and improvement opportunities.
• Monitor key ERS metrics, response times, service quality and technician performance.
• Conduct station visits, field engagements and performance reviews.
• Inspect stations for facilities, vehicles and equipment compliance.
• Lead coaching opportunities through field observations and ride-alongs.
• Investigate and resolve member/customer issues as needed.
• Monitor coverage, capacity and deployment to meet response-time goals.
• Evaluate call volume and provider capacity to optimize efficiency.
• Manage provider performance across a geographically diverse territory.
• Prepare business proposals for operational changes and provider coverage.
• Collaborate with CSR team, dispatch and internal partners to resolve issues.

Kenntnisse

Vendor management

Operational experience

Field/territory management

Relationship management

Data analysis

Communication

Outlook

Word

Excel

PowerPoint

Salesforce

Tableau

Travel extensively

Driver's license

Ausbildung

4-year college degree

Tools

Outlook

Word

Excel

PowerPoint

Salesforce

Tableau

Jobbeschreibung

Auto Club Enterprises is seeking an Automotive Services Field Supervisor to support the Chino, California territory within the CSR team. You will oversee Independent Contract Stations, ensure service quality, and drive performance improvements across a diverse network.

You will build strong relationships with station owners and staff, analyze operational metrics, and guide providers on performance thresholds and best practices. Travel across the territory will be required.