Strategic API Operations & Growth Lead

United States Digital Space LLC; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

United States Digital Space LLC is seeking a Strategic Business Operations Lead to manage customer relationships and lead post-sale initiatives for the API platform. The role blends customer-facing work with high-impact strategic and operational efforts, focusing on adoption, retention, and growth.

You will own a portfolio of API customers, partner with API leadership to shape operating models, and drive projects such as migrations, enablement, and account coverage, translating insights into

Qualifications

• 5+ years in business operations, strategy, consulting, customer success, or a related role.
• Track record of taking ambiguous problems from analysis through implementation across multiple teams.
• Strong analytical skills with spreadsheets, usage data, and business metrics to identify problems, test hypotheses, and recommend actions.
• Excellent relationship-building and communication, with ability to balance ongoing relationships with long-term projects.

Responsibilities

• Build account plans around adoption, value, and growth. Identify risks early and partner with Sales and account owners on renewals and expansion.
• Design and improve the post-sale operating model, including customer segmentation, account coverage, onboarding, health signals, and handoffs between teams.
• Lead strategic projects across the API business, scope the problem, develop a recommendation, coordinate execution, and track outcomes.
• Run customer programs such as product and endpoint migrations, enablement, and rollout communications. Establish the audience, milestones, internal responsibilities, and follow-up needed for each.
• Coordinate customer communications for product updates, pricing changes, deprecations, and incidents, working with Engineering, Support, and commercial teams on accurate messaging.
• Analyze usage, consumption against commitments, renewal risk, and expansion signals to prioritize customer engagement and inform business decisions.
• Build practical reporting, workflows, and automation that help the team manage a growing customer base. Partner with Finance and Billing Operations to improve the customer experience around credits, commitments, and billing.
• Bring insights from customers into API planning and take on additional strategic initiatives as business priorities evolve.

Skills

Analytical skills

Customer relationship

Cross-functional coordination

Business acumen

Communication

Tools

SQL

CRM systems

BI tools

Job description

United States Digital Space LLC is seeking a Strategic Business Operations Lead to manage customer relationships and lead post-sale initiatives for the API platform. The role blends customer-facing work with high-impact strategic and operational efforts, focusing on adoption, retention, and growth.

You will own a portfolio of API customers, partner with API leadership to shape operating models, and drive projects such as migrations, enablement, and account coverage, translating insights into