Strategic API Growth & Operations Lead

Apply; San Francisco, Northern (CA, KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Perplexity is seeking a Strategic Business Operations Lead to manage a portfolio of API customers and lead post-sale programs. The role balances customer-facing work with strategic and operational initiatives, focusing on adoption, retention, and growth across the API business.

You will collaborate with API leadership, engineering, Sales, and Finance to design operating models, drive migrations, enablement, and renewals, and translate insights into actionable plans.

Qualifications

• 5+ years experience in business operations or related roles.
• Analytical skills with spreadsheets and business metrics.
• Strong relationship skills with customers.
• Curiosity about APIs and AI products.
• Clear business communication.

Responsibilities

• Manage a portfolio of API customer relationships, guiding conversations and coordinating next steps across teams.
• Build account plans focused on adoption, value, and growth; flag risks early.
• Design and improve post-sale operating models, including segmentation and ownership.
• Lead strategic projects for the API business, from scope to outcomes.
• Run customer programs like migrations, enablement, and rollout communications.
• Coordinate communications on product updates, pricing, deprecations, incidents.
• Analyze usage vs commitments to prioritize engagement and inform decisions.
• Create reporting and workflows; collaborate with Finance and Billing.
• Bring customer insights into API planning and initiatives.

Skills

5+ years experience in business ops

Analytical skills

Relationship-building

APIs & AI curiosity

Clear writing

Education

Bachelors or equivalent

Tools

SQL

CRM systems

BI tools

Job description

Perplexity is seeking a Strategic Business Operations Lead to manage a portfolio of API customers and lead post-sale programs. The role balances customer-facing work with strategic and operational initiatives, focusing on adoption, retention, and growth across the API business.

You will collaborate with API leadership, engineering, Sales, and Finance to design operating models, drive migrations, enablement, and renewals, and translate insights into actionable plans.