Strategic AI Engagement Director

Aurigo Software Technologies; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Aurigo Software Technologies seeks an experienced Forward Deployed Engineering Account Manager in Austin to own the commercial and relationship layer from pilot to expansion engagements, serving as the main contact for project managers, PMO directors, and program staff.

You will track SLA performance, drive billing cycles, coordinate with the delivery pod on progress, manage renewals and expansions, and translate technical updates into business value for stakeholders.

Qualifications

• 7+ years in account management, customer success, project management, or client delivery in enterprise software, professional services, or infrastructure context.
• Demonstrated experience managing complex customer relationships in public sector or regulated environments.
• Track record of commercial ownership: managing contracts, driving renewals, negotiating expansion, and approving billing.
• Strong communication skills across organizational levels, comfortable presenting to staff and executives.

Responsibilities

• Own the working-level relationship at each assigned account: primary day-to-day contact for customer project managers, PMO directors, and program staff
• Manage customer expectations across the engagement lifecycle from pilot kickoff through steady-state operations and expansion
• Coordinate with the FDE pod on delivery status and translate technical progress into customer-facing updates
• Handle commercial and relationship escalations at the working level, coordinating with the Practice Lead where appropriate
• Own the commercial lifecycle of each account: monitor contract terms, track deliverables against commitments, and manage renewal and expansion timelines
• Drive billing cycles: validate agent deployment milestones, confirm SLA compliance with customer stakeholders, and approve invoices for submission
• Negotiate and close expansion agreements: scope new agent workflows, price against the commercial model, and secure customer sign-off
• Coordinate with Aurigo's sales and customer success teams to ensure FDE commercial activity aligns with the broader account strategy
• Define and track performance metrics for each deployed agent in coordination with the Domain SME and Agent Designer
• Present regular progress reviews to customer stakeholders, translating agent performance data into business value terms
• Maintain account health documentation: active agents, contract terms, expansion pipeline, and open issues

Education

Bachelor's degree

Master's degree

Job description

Aurigo Software Technologies seeks an experienced Forward Deployed Engineering Account Manager in Austin to own the commercial and relationship layer from pilot to expansion engagements, serving as the main contact for project managers, PMO directors, and program staff.

You will track SLA performance, drive billing cycles, coordinate with the delivery pod on progress, manage renewals and expansions, and translate technical updates into business value for stakeholders.