AI Engagement Manager

Aurigo Software Technologies; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

Aurigo Software Technologies seeks an experienced Forward Deployed Engineering Account Manager in Austin to own the commercial and relationship layer from pilot to expansion engagements, serving as the main contact for project managers, PMO directors, and program staff.

You will track SLA performance, drive billing cycles, coordinate with the delivery pod on progress, manage renewals and expansions, and translate technical updates into business value for stakeholders.

Qualifications

• 7+ years in account management, customer success, project management, or client delivery in enterprise software, professional services, or infrastructure context.
• Demonstrated experience managing complex customer relationships in public sector or regulated environments.
• Track record of commercial ownership: managing contracts, driving renewals, negotiating expansion, and approving billing.
• Strong communication skills across organizational levels, comfortable presenting to staff and executives.

Responsibilities

• Own the working-level relationship at each assigned account: primary day-to-day contact for customer project managers, PMO directors, and program staff
• Manage customer expectations across the engagement lifecycle from pilot kickoff through steady-state operations and expansion
• Coordinate with the FDE pod on delivery status and translate technical progress into customer-facing updates
• Handle commercial and relationship escalations at the working level, coordinating with the Practice Lead where appropriate
• Own the commercial lifecycle of each account: monitor contract terms, track deliverables against commitments, and manage renewal and expansion timelines
• Drive billing cycles: validate agent deployment milestones, confirm SLA compliance with customer stakeholders, and approve invoices for submission
• Negotiate and close expansion agreements: scope new agent workflows, price against the commercial model, and secure customer sign-off
• Coordinate with Aurigo's sales and customer success teams to ensure FDE commercial activity aligns with the broader account strategy
• Define and track performance metrics for each deployed agent in coordination with the Domain SME and Agent Designer
• Present regular progress reviews to customer stakeholders, translating agent performance data into business value terms
• Maintain account health documentation: active agents, contract terms, expansion pipeline, and open issues

Education

Bachelor's degree

Master's degree

Job description

Aurigo is an AI-native capital program management platform trusted by over 300 customers managing more than $450 billion in capital programs across North America. With over 40,000 projects delivered, Aurigo helps organisations in transportation, water and utilities, healthcare, higher education, and government plan, build, and manage infrastructure with confidence. Recognised as one of the Top 25 AI Companies of 2024 and a Great Place to Work for three consecutive years, we leverage artificial intelligence to create smarter, more connected outcomes. At Aurigo, we don't just build software - we help shape the future of infrastructure.

Location: Austin (Preferred)

Role Overview

You own the commercial and relationship layer of each Forward Deployed Engineering engagement. This means carrying the working relationship with customer project managers, PMO directors, and program staff from pilot kickoff through steady-state operations and into expansion. You track SLA performance, drive billing cycles, coordinate with the delivery pod on customer-facing progress, and lay the groundwork for the next agent contract.

FDE engagements start as pilots and grow into multi-year outcome-as-a-service agreements. Managing that commercial arc, in close coordination with the Practice Lead and the delivery team, is the core of the role.

Key Responsibilities

Account Ownership & Relationship Management

• Own the working-level relationship at each assigned account: primary day-to-day contact for customer project managers, PMO directors, and program staff
• Manage customer expectations across the engagement lifecycle from pilot kickoff through steady-state operations and expansion
• Coordinate with the FDE pod on delivery status and translate technical progress into customer-facing updates
• Handle commercial and relationship escalations at the working level, coordinating with the Practice Lead where appropriate

Commercial Management

• Own the commercial lifecycle of each account: monitor contract terms, track deliverables against commitments, and manage renewal and expansion timelines
• Drive billing cycles: validate agent deployment milestones, confirm SLA compliance with customer stakeholders, and approve invoices for submission
• Negotiate and close expansion agreements: scope new agent workflows, price against the commercial model, and secure customer sign-off
• Coordinate with Aurigo's sales and customer success teams to ensure FDE commercial activity aligns with the broader account strategy

Measurement & Reporting

• Define and track performance metrics for each deployed agent in coordination with the Domain SME and Agent Designer
• Present regular progress reviews to customer stakeholders, translating agent performance data into business value terms
• Maintain account health documentation: active agents, contract terms, expansion pipeline, and open issues

Candidate Profile

Required

• 7+ years in account management, customer success, project management, or client delivery in an enterprise software, professional services, or infrastructure context
• Demonstrated experience managing complex customer relationships in public sector or regulated industry environments
• Track record of commercial ownership: managing contracts, driving renewals, negotiating expansion, and approving billing
• Strong communication skills across organizational levels, comfortable presenting to both working staff and agency executives
• Bachelor's degree required; Master's degree in Business Administration, Public Administration, or a related field preferred

Preferred

• Prior experience supporting technology deployments inside a DOT, transit agency, water utility, municipality, or other public infrastructure owner
• Familiarity with capital program management, project controls, or infrastructure delivery workflows
• Experience with outcome-based or usage-based commercial models in a SaaS, professional services, or AI-enabled services context
• Familiarity with AI tools or data-driven workflow automation in a customer-facing capacity
• Experience managing change order vehicles or contract amendments in government procurement contexts
• Public Trust clearance eligibility

Aurigo Software Technologies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.