Account Manager (Agency)

Profound; New York (NY); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Profound is a fast-growing AI marketing platform serving Fortune 500 and agencies. The Account Manager, Agency, will drive growth by renewing and expanding relationships across 40–60 accounts, partnering with agency executives, and ensuring measurable ROI for clients.

You'll collaborate across Product, Engineering, and Agency teams to optimize adoption, build enterprise relationships, and lead high-stakes negotiations and multi-product deals in a fast-paced environment.

Qualifications

• 5+ years of SaaS account management experience focused on agencies.
• Proven renewals and upsells with quota-carrying background.
• Strong consultative selling and executive stakeholder engagement.
• Excellent negotiation and closing skills across complex deals.
• Highly organized, data-driven, with strong pipeline discipline.

Responsibilities

• Own 40–60 accounts and drive renewal and expansion revenue.
• Co-manage lifecycle from onboarding through expansions and renewals.
• Understand customer goals and position Profound as a must-have partner.
• Build relationships with enterprise brands and agency stakeholders.
• Develop organizational maps to expand relationships and impact.
• Manage a pipeline of renewals, cross-sells, and upsells against targets.
• Lead commercial conversations and multi-product negotiations.
• Forecast with CRM data and maintain transparency.
• Collaborate with Product, Eng, and Agency teams to surface insights.

Skills

SaaS account management

Renewals & upsells

Consultative selling

Stakeholder management

Negotiation & closing

Data-driven / pipeline discipline

CRM / pipeline visibility

Tools

CRM (Salesforce)

Job description

Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.

Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.

As an Account Manager, Agency, you'll be at the center of this transformation and drive growth across your customers. You'll partner directly with Profound’s agency partners’ executives and key stakeholders to understand their business goals, address pain points, and ensure Profound is delivering clear, measurable ROI for the agencies and for their end clients. Working closely with our Agency Engagement Managers and Agency Account Executives, you'll connect platform usage and engagement to real business outcomes, and expand relationships both within agencies and with their end clients.

What you’ll do

Own a portfolio of 40 to 60 accounts (depends on contract values) and be directly responsible for renewal and expansion revenue

Co-manage the customer lifecycle with the Agency Engagement Management team from onboarding through expansions and renewals, identifying opportunities to deepen adoption and value for the agency and their clients

Develop a deep understanding of each customer’s goals, workflows, and organization to position Profound as a must-have partner

Partner with agencies to build strong relationships with enterprise brands along the way, empowering agency stakeholders and their client stakeholders

Build organizational maps of agencies to expand relationships and impact

Build and manage a pipeline of renewals, cross-sells, and upsells against monthly and quarterly revenue targets

Lead commercial conversations including executive business reviews and negotiations for multi-product renewals and upsells

Forecast with precision using CRM data and pipeline management best practices to ensure transparency and accountability

Drive mutual value for agencies who are part of the Profound Partners program, in collaboration with the Ecosystem team (joint GTM, training and enablement, etc.)

Collaborate cross-functionally with Product, Engineering, Agency Account Executives and Agency Engagement Managers to deliver a seamless agency partnership experience and surface insights that drive adoption

Who you are

5 or more years of SaaS experience in account management, renewals, or expansion sales, with a specific focus on agencies and agency partnerships

Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred

Strong consultative selling skills and comfort leading discovery, demos, and business reviews with senior stakeholders

Excellent negotiation and closing skills with the ability to manage complex deals and procurement processes

High emotional intelligence and communication skills, able to build trust quickly and manage multiple, matrixed stakeholder relationships, at the independent / subsidiary agency level and at the holding company level

Highly organized and data-driven with strong pipeline discipline and attention to detail

Entrepreneurial mindset, resourceful, proactive, and comfortable owning outcomes in a fast-paced, high-growth environment

High integrity and long-term orientation, motivated by customer and partnership success and sustainable revenue growth

Location

This is an on-site role based in our NYC, London, or Singapore office, designed for builders who thrive on speed, iteration, and meaningful impact.

For this role, the expected base salary range is $90,000 to $140,000 before variable compensation. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Note: All official communication from Profound will come from a @tryprofund.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

Which of our primary locations are you interested in? *

Will you now or in the future require visa sponsorship to work in the United States? *