Strategic Advisor Customer Health Assurance, EMEA Central (Fully Remote)

ServiceNow; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

ServiceNow is seeking a customer adoption lead to accelerate value realization for large-scale SaaS deployments. You will assess adoption barriers and collaborate with customers to resolve concerns, while shaping adoption plans that drive satisfaction and measurable outcomes.

This role requires guiding enterprise transformation programs and engaging diverse stakeholders across technical and business teams. Remote-friendly in the EMEA region, you will partner with customers and internal teams to

Qualifications

• Proven experience driving post-sales customer health and adoption in SaaS.
• Ability to lead large enterprise transformation programs.
• Knowledge of ServiceNow platform and ability to engage technical and non-technical stakeholders.

Responsibilities

• Assess adoption barriers and work with customers to resolve key concerns.
• Develop and execute adoption plans to improve satisfaction and outcomes.
• Lead partner funding engagements from validation through outcome review.

Skills

Post-sales leadership

Customer health optimization

Adoption programs

SaaS platforms

Stakeholder management

Tools

ServiceNow Platform

Enterprise Transformation

Job description

• Assess adoption barriers and work with customers to resolve key concerns.
• Develop and execute adoption plans to improve satisfaction and outcomes.
• Lead partner funding engagements from validation through outcome review.

Qualifications:

• Proven experience driving post-sales customer health and adoption in SaaS.
• Ability to lead large enterprise transformation programs.
• Knowledge of ServiceNow platform and ability to engage technical and non-technical stakeholders.

Additional Information:

• Work persona is flexible or remote within EMEA.
• Equal opportunity employer with accommodations available.
• Requires export control compliance for certain roles.

ServiceNow

ServiceNow provides an AI platform that automates workflows and enables business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a large global workforce, emphasizing innovation and collaboration.