Sr Customer Success Manager (Fully Remote)

ServiceNow; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible work arrangements

Remote work option

On-site option

Job summary

ServiceNow is seeking a seasoned customer success/technical account management professional to lead adoption and implementation plans for platinum-level customers. You will understand customer use cases and propose recommendations to bolster security posture while ensuring value realization.

This role offers flexible, remote, or in-office work arrangements. Ideal candidates have a CS-related degree and relevant certifications (CISSP, Security+, CEH) with 7+ years in customer success or TAM.

Qualifications

• Lead adoption and implementation plans for platinum-level customers to ensure value realization.
• Understand customer use cases and provide recommendations to improve security posture.

Responsibilities

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization.
• Understand customer use cases and provide recommendations to improve security posture.

Skills

Customer success

Technical account management

Education

Bachelor’s degree in CS or related

Certifications (CISSP, Security+, CEH)

Job description

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization.
• Understand customer use cases and provide recommendations to improve security posture.

Qualifications:

• Bachelor’s degree in CS or related, or certifications (CISSP, Security+, CEH).
• 7+ years in customer success or technical account management.

Additional Information:

• Work Personas: flexible, remote, or required in office.
• Equal opportunity employer with reasonable accommodations.

ServiceNow

ServiceNow is an AI platform that automates workflows for 85% of the Fortune 500. They have a collaborative, AI-driven culture focused on innovation and customer success.