Technical Operations Lead: People-Driven & Process-Savvy

ComputerCare; Town of Newark (WI); On-site; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

401(k) with employer match

Company-paid Life Insurance

HSA & FSA options

Employee Assistance Program (EAP)

Adoption Assistance

Commuter Benefits

Coursera Certifications

Generous vacation & sick time

Job summary

ComputerCare is seeking a Technical Operations Supervisor to ensure daily operational success by coordinating tasks, coaching staff, and upholding quality standards. You will report to the Field Operations Manager and balance people leadership with process discipline to meet SLAs and drive safety and compliance across the site.

The role emphasizes hands-on oversight, onboarding and training of technicians, and active collaboration with QA teams while supporting continuous improvement

Qualifications

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Commitment to staying current on technology and manufacturer procedures.
• Strong skills in Microsoft Excel, Word, or Google Suite.
• Netsuite or Salesforce experience preferred.

Responsibilities

• Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
• Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
• Monitor team performance and provide coaching and support to drive continuous improvement.
• Audit and manage the completion of open/internal tasks to ensure operational compliance.
• Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution of issues.
• Attend and participate in quarterly company leadership offsite meetings and collaborate on initiatives.

Skills

Team leadership

Project management

Customer service

Data-driven decisions

Microsoft Excel/Word/Google Suite

Netsuite

Salesforce

Tools

Netsuite

Salesforce

Job description

ComputerCare is seeking a Technical Operations Supervisor to ensure daily operational success by coordinating tasks, coaching staff, and upholding quality standards. You will report to the Field Operations Manager and balance people leadership with process discipline to meet SLAs and drive safety and compliance across the site.

The role emphasizes hands-on oversight, onboarding and training of technicians, and active collaboration with QA teams while supporting continuous improvement