Senior Strategic Accounts CSM — Growth & Adoption

ServiceTitan; California; On-site; USD 114,000 - 183,000; Full time

Benefits offered by this job

Flexible time off

Comprehensive health, dental, vision

Parental leave and fertility support

Job summary

ServiceTitan is seeking a Senior Customer Success Manager, Strategic Accounts in California to manage long-term success for our largest customers, including franchise systems and multi-location enterprises. You will build executive relationships, drive adoption, and collaborate with product teams to prioritize features.

You’ll lead onboarding, monitor KPIs, and deliver business reviews, while navigating a dynamic, entrepreneurial environment. Travel is nationwide up to 15%.

Qualifications

• 5+ years of relevant experience managing multiple accounts and/or projects

Responsibilities

• Develop relationships with executive contacts in strategic accounts
• Coach on product best practices for corporate staff and franchise owners
• Collaborate with product managers on enhancement requests
• Manage adoption, satisfaction, and evangelism initiatives
• Analyze engagement data and report KPIs
• Lead business reviews and provide value-driven recommendations
• Onboard new customers and ensure long-term relationships

Job description

ServiceTitan is seeking a Senior Customer Success Manager, Strategic Accounts in California to manage long-term success for our largest customers, including franchise systems and multi-location enterprises. You will build executive relationships, drive adoption, and collaborate with product teams to prioritize features.

You’ll lead onboarding, monitor KPIs, and deliver business reviews, while navigating a dynamic, entrepreneurial environment. Travel is nationwide up to 15%.