Strategic CSM: Drive ROI & Growth

ServiceTitan; Oregon; Hybrid; USD 77,000 - 115,000; Full time

Benefits offered by this job

Flexible time off

Learning & development programs

Comprehensive benefits package

Job summary

ServiceTitan is seeking a Customer Success Manager to act as the strategic partner for a portfolio of 75+ accounts. You will drive measurable ROI, adopt new features, and collaborate with cross-functional teams to resolve issues and sustain long-term customer loyalty.

You will analyze usage data, guide value-based conversations, and deliver tailored success plans that reinforce positive outcomes and promote advocacy and retention.

Qualifications

• Experience in customer-facing roles such as Customer Success, Account Management, or Sales.
• Strong ownership mindset with proactive problem-solving and follow-through.
• Excellent communication and relationship-building skills, able to translate tech into business value.
• Ability to leverage data to drive decisions and improve customer outcomes.

Responsibilities

• Own customer outcomes for a portfolio of accounts and act as the trusted business advisor.
• Identify opportunities to maximize ROI and guide customers to adopt features and workflows.
• Collaborate with Support, Product, Onboarding, and Sales to resolve escalations quickly.
• Monitor account health, usage data, and engagement trends to identify risks and tailor interventions.
• Document account activity and track progress toward goals with precision.

Skills

Customer Success

Account Management

Sales

Communication

Problem Solving

Cross-functional Collaboration

Data Interpretation

Relationship Building

People Skills

Tools

Salesforce

Gainsight

Tableau

ServiceTitan

Job description

ServiceTitan is seeking a Customer Success Manager to act as the strategic partner for a portfolio of 75+ accounts. You will drive measurable ROI, adopt new features, and collaborate with cross-functional teams to resolve issues and sustain long-term customer loyalty.

You will analyze usage data, guide value-based conversations, and deliver tailored success plans that reinforce positive outcomes and promote advocacy and retention.