Strategic Accounts Receivable & Collections Specialist

Exponent; Phoenix (AZ); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Exponent is seeking an Accounts Receivable & Collections Specialist for our Phoenix, AZ office. You will manage client accounts, support collection efforts, resolve billing disputes, and ensure timely payment of invoices while balancing client relationships with the firm’s financial objectives.

The successful candidate will monitor AR activity, research account issues, coordinate with project teams on collection strategies, and contribute to process improvements that enhance cash flow and

Formación

• Bachelor's degree in Business Administration, Accounting, Finance or related field.
• 3+ years of experience in Accounts Receivable, Collections, Billing, or related accounting function.
• Strong understanding of collection practices and accounts receivable processes.
• Excellent written and verbal communication with a strong customer service focus.
• Presently legally authorized to work in the United States. No immigration sponsorship required.

Responsabilidades

• Manage a portfolio of client accounts to ensure timely collection of outstanding receivables.
• Perform collection activities through phone calls, emails, and written correspondence.
• Monitor aging reports and identify delinquent accounts requiring follow-up.
• Partner with consultants, project managers, and administrative staff to develop collection strategies and resolve payment issues.
• Research and resolve account discrepancies, unapplied payments, short pays, and disputed invoices.
• Process A/R adjustments, write-offs, and refunds in accordance with company policies.
• Maintain accurate account notes and collection documentation.
• Provide invoice copies, statements, supporting documentation, and payment histories as requested.
• Coordinate with consultants and project teams to resolve client billing concerns and disputes.
• Build positive relationships with clients while maintaining accountability for payment obligations.
• Review aging reports and identify collection trends, risks, and opportunities.
• Analyze customer payment patterns and recommend appropriate actions.
• Assist management with collection reporting, account reviews, and special projects.
• Support month-end and year-end closing activities related to accounts receivable.

Conocimientos

Accounts Receivable

Collections

Billing

Customer Service

Excel

ERP Systems

Educación

Bachelor's degree in Business Administration, Accounting, Finance

Herramientas

ERP software

Microsoft Excel

Outlook

Teams

Descripción del empleo

Exponent is seeking an Accounts Receivable & Collections Specialist for our Phoenix, AZ office. You will manage client accounts, support collection efforts, resolve billing disputes, and ensure timely payment of invoices while balancing client relationships with the firm’s financial objectives.

The successful candidate will monitor AR activity, research account issues, coordinate with project teams on collection strategies, and contribute to process improvements that enhance cash flow and