Strategic Accounts Program Manager

Jobtailor; Joliet (IL); On-site; USD 70,000 - 110,000; Full time

Job summary

Johnstone Supply is seeking aSenior Account Manager to lead strategic accounts programs, collaborating with distributors and internal teams to grow revenue and improve customer experience.

Responsibilities include program execution, data analysis, and cross-functional coordination across sales, marketing, and product teams. Travel up to 30% is required to support national opportunities and training initiatives.

Responsibilities

• Create and execute programs across Johnstone Supply through collaboration, communication, analysis, and training.
• Serve as a strategic partner to build, grow, and maintain profitable relationships with key accounts.
• Collaborate with the Strategic Accounts Director on growth strategies.
• Launch and execute new programs through distributors; analyze performance and troubleshoot issues.
• Align programs with customer and distributor requirements using company systems and distributor knowledge.
• Meet regularly with accounts and distributors to drive momentum and engagement.
• Develop ideas to improve and grow accounts.
• Execute integrations, truck stocking, and other operational systems with program operations.
• Identify key sales initiatives with the products team.
• Drive marketing initiatives through accounts with the marketing team.
• Provide customer-experience input and eCommerce growth opportunities.
• Collaborate with vendor partners on product initiatives and engagement strategies.
• Drive new Strategic Accounts programs through distributors, including setting up accounts and training.
• Complete sales calls, account management, expand opportunities, and set up new accounts.
• Support the Strategic Accounts Manager by identifying national opportunities and developing proposals.
• Implement and manage Strategic Accounts initiatives and account management.
• Manage communications from existing strategic accounts and resolve issues.
• Provide inside sales support including quotes, product crosses, and shipping/billing issues.
• Evaluate program effectiveness through data gathering and analysis; report results and drive improvement.
• Maintain complete documentation of programs, processes, and procedures.
• Complete special projects designated by the Strategic Accounts Director.
• Travel 30% throughout the fiscal year.

Job description

• Create and execute effective programs across the Johnstone Supply organization through collaboration, communication, analysis, and training
• Serve as a strategic partner to build, grow, and maintain profitable, long-lasting relationships with key accounts
• Collaborate with the Strategic Accounts Director on growth strategies
• Launch and execute new programs through distributors; analyze performance, identify growth opportunities, and troubleshoot account issues
• Align programs with customer and distributor requirements using company systems, technology, and distributor operations knowledge
• Meet regularly with accounts and distributors to drive momentum and engagement
• Develop ideas to improve and grow accounts
• Execute integrations, truck stocking, and other operational systems with program operations
• Identify key sales initiatives with the products team
• Drive marketing initiatives through accounts with the marketing team
• Provide customer-experience input and eCommerce growth opportunities
• Collaborate with vendor partners on product initiatives, goals, and engagement strategies
• Drive new Strategic Accounts programs through distributors, including reviewing opportunities, introducing Account Representatives, setting up accounts, and providing training
• Complete sales calls, perform account management, expand business opportunities, and set up new accounts
• Support the Strategic Accounts Manager by identifying national opportunities and vendor partners, advocating Member needs, determining internal requirements, and developing proposals
• Implement and manage Strategic Accounts initiatives and account management
• Manage communications from existing strategic accounts and resolve issues
• Provide inside sales support, including questions, quote requests, product crosses, and shipping and billing issues
• Evaluate program effectiveness through data gathering and analysis; communicate results and drive continual improvement
• Maintain complete and accurate documentation of programs, processes, and procedures
• Complete special projects designated by the Strategic Accounts Director
• Travel 30% throughout the fiscal year

Requirements

• Associate's degree (A.A./A.S.) from an accredited college or university; at least five years of related experience; or equivalent combination of education and experience
• Bachelor's Degree (B.A./B.S.) from a four-year college or university preferred, but not required
• No certificates, licenses, or registrations required
• Ability to use current word processing and spreadsheet programs (Word, Excel)
• Ability to build reports in a well-planned and thoughtful manner
• Problem-solving skills, including listening to, interpreting, and meeting the needs of others; diagnosing and resolving business problems
• Project management skills, including establishing objectives, timelines, deadlines, action planning, and evaluating business growth opportunities
• Skill in influencing and leading others to achieve business goals
• Ability to establish priorities and manage multiple tasks
• Ability to communicate information across individuals, departments, and external parties
• Ability to listen and converse clearly and professionally
• Ability to present information orally and in writing
• Skill in providing accurate information to stakeholders

Core Competencies

Demonstrates strong account management and strategic partnership capabilities, with a focus on program execution, data analysis, and effective communication. Proven ability to drive growth initiatives and enhance customer experiences through collaboration and problem-solving.

Highest-signal resume keywords

• Account Management
• Strategic Partnership Development
• Data Analysis
• Project Management
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Data Gathering
• Program Execution
• Report Building
• Sales Initiatives
• Operational Systems Management

Soft Skills

• Problem-Solving
• Influencing Others
• Listening Skills
• Presentation Skills
• Prioritization

Industry Keywords

• Strategic Accounts
• Customer Experience
• Vendor Partnerships
• Growth Strategies
• Account Management Processes

Tools & Technologies

• Word Processing Programs
• Spreadsheet Programs
• ECommerce Platforms