Strategic Accounts Success Leader for Enterprise Clients

DailyPay, Inc.; Minneapolis (MN); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health insurance

Equity

Life & AD&D

Disability insurance

Employee Assistance Program

Employee Resource Groups

Company outings

Unlimited PTO

401K match

Résumé du poste

DailyPay, Inc. is seeking a Strategic Accounts, Customer Success Manager to drive growth for enterprise clients and ensure top-tier customer satisfaction.

You will be the trusted advisor, defining strategic plans and coordinating launch strategies with cross-functional teams. You will lead end-to-end account management, communicate value, and build high-impact relationships with executives across HR, Payroll, IT, Finance, and operations.

Qualifications

• 7-10+ years of customer success at a fast-moving HCM/SaaS company handling Fortune 500 or national accounts.

Responsabilités

• Manage end-to-end customer lifecycle as primary contact for strategic accounts.
• Drive value-based conversations and define joint success metrics.
• Build strategic relationships with HR, Payroll, IT, Finance, and executives.
• Collaborate with Growth, Marketing, Product, and Operations to maximize adoption.
• Lead escalation and ensure rapid, effective resolutions.
• Identify upsell and cross-sell opportunities while mitigating churn.
• Analyze reports to derive insights for action at the customer level.

Connaissances

Executive presence

Analytics

Cross-functional collaboration

Relationship building

Upsell & cross-sell

Outils

Salesforce

HubSpot

Catalyst

Description du poste

DailyPay, Inc. is seeking a Strategic Accounts, Customer Success Manager to drive growth for enterprise clients and ensure top-tier customer satisfaction.

You will be the trusted advisor, defining strategic plans and coordinating launch strategies with cross-functional teams. You will lead end-to-end account management, communicate value, and build high-impact relationships with executives across HR, Payroll, IT, Finance, and operations.