Strategic Accounts Lead – Marketplace Growth

StartupNWA; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Paid time off (PTO)

Job summary

Walmart Local Marketplace seeks a Manager, Strategic Account Management to lead development and execution of account strategies, driving revenue growth and seller engagement. You will build relationships with key stakeholders, oversee team performance, and align with business objectives.

The role emphasizes data analysis, customer service, and project management to identify opportunities, deliver measurable results, and promote continuous improvement within a collaborative retail environment.

Qualifications

• Experience in account management, customer success, business development, marketplace operations, or comparable roles supporting complex strategic accounts.
• Strong organizational and project management skills with cross‑functional prioritization.
• Proven ability to resolve seller escalations through investigation and follow‑through.

Responsibilities

• Support a strategic retailer account across Marketplace shipping and same‑day pickup and delivery alongside the account lead.
• Strengthen seller relationships, communicate actions and timelines, and turn recurring issues into scalable processes and product improvements.
• Coordinate cross‑functional priorities, tracking decisions, owners, deadlines, and commitments to drive accountability.
• Coordinate store rollouts, training, launch readiness, and last‑mile requirements.
• Project manage stakeholders that own catalog onboarding, resolve ingestion errors, and improve assortment transactability.
• Execute growth initiatives across assortment, pricing, fulfillment, promotions, and deals.
• Analyze KPIs, support forecasting, and prepare seller business reviews.
• Own support tickets, escalations, exceptions, customer care coordination, and resolution.

Skills

Account management

Customer success

Project management

Data analysis

Communication

Strategic thinking

Education

Master's degree in business/marketing/sales or related area

Job description

Walmart Local Marketplace seeks a Manager, Strategic Account Management to lead development and execution of account strategies, driving revenue growth and seller engagement. You will build relationships with key stakeholders, oversee team performance, and align with business objectives.

The role emphasizes data analysis, customer service, and project management to identify opportunities, deliver measurable results, and promote continuous improvement within a collaborative retail environment.