Strategic Accounts Inside Sales & Fulfillment Specialist

NEFCO; East Hartford (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

The Strategic Accounts Inside Sales Support Specialist at NEFCO supports the order lifecycle from sourcing through customer confirmations, acting as a liaison between Sales, Purchasing, Vendors, Warehouse Operations, and Customers to ensure accurate and timely processing. The ideal candidate is highly organized and detail-oriented, with strong analytical skills and a customer-focused mindset.

You will manage multiple priorities in a fast-paced environment and proactively identify and resolve

Qualifications

• Proficiency with Microsoft Office Suite, including Excel, Outlook, and Teams.
• Ability to analyze purchase orders, quotes, pricing, and order details with a high degree of accuracy.

Responsibilities

• Strategic Account Order Management: Validate strategic account purchase orders to confirm they match the corresponding NEFCO quote.
• Enter ship-to information accurately on each sales order.
• Enter line items so they match the line-item numbers on the customer’s purchase order.
• Reassign the order writer from inside sales to the salesperson who quoted the job.
• Sourcing & Procurement: Source special-order and non-stock items to meet customer project requirements and timelines.
• Generate purchase orders and coordinate with vendors to secure pricing, availability, and delivery commitments.
• Resolve procurement-related discrepancies involving pricing, quantities, lead times, substitutions, or product specifications.
• Partner with vendors and purchasing teams to expedite critical project materials when necessary.
• Order Fulfillment & Customer Support: Move orders from quote status to order status.
• Send order confirmations to customers.
• Work closely with the relevant inside sales writer, outside sales, purchasing, and warehouse teams to keep orders moving and customers informed.

Skills

MS Office

Excel

PO Analysis

Order Entry

Cross-functional Collaboration

Tools

Eclipse ERP

Job description

The Strategic Accounts Inside Sales Support Specialist at NEFCO supports the order lifecycle from sourcing through customer confirmations, acting as a liaison between Sales, Purchasing, Vendors, Warehouse Operations, and Customers to ensure accurate and timely processing. The ideal candidate is highly organized and detail-oriented, with strong analytical skills and a customer-focused mindset.

You will manage multiple priorities in a fast-paced environment and proactively identify and resolve