Strategic-Accounts Field Engineer

AI Chopping Block; San Francisco, Northern (CA, KY); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Deepgram is seeking Forward-Deployed Engineers for our strategic accounts. You’ll embed with one strategic customer at a time, working directly with their technical and business teams, alongside Deepgram's core research teams.

You'll deploy production-scale integrations with customer systems (POS, loyalty, payments, customer data platforms) and build tooling, prompts, and evaluation work to ensure customer success.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or a strong equivalent.
• Hands-on experience developing and deploying backend systems that run in production.
• Experience with cloud-based infrastructure and API design.
• The instinct to proactively recognize problems and to care about the impact of your work.
• Relationship-building, reading the room, acting on what you notice, coaching.

Responsibilities

• Build and ship whatever the solution needs, whether that's an end-to-end service, an integration, internal tooling, or agent and prompt engineering
• Design, develop, and maintain production-scale integrations with the third-party systems that your customer runs on (in today’s pods: point of sale, loyalty, payment gateways, customer data platforms)
• Spend regular time on site with your customer, working directly with their technical and business teams
• Monitor, debug, and optimize what you ship in production, including some of the hardest audio environments in voice AI (noisy, multi-mic, drive-thru)
• Work with our research and product teams to push the platform where your customer needs it to go, and feed what you learn in the field back into the product
• Test changes against live production data and measure whether they move accuracy, latency, and throughput

Skills

API design

Backend systems

Cloud infrastructure

Customer-facing craft

Relationship-building

Team collaboration

Education

Bachelor's or Master's degree in Computer Science or Engineering

Tools

Docker

Kubernetes

Job description

Deepgram is seeking Forward-Deployed Engineers for our strategic accounts. You’ll embed with one strategic customer at a time, working directly with their technical and business teams, alongside Deepgram's core research teams.

You'll deploy production-scale integrations with customer systems (POS, loyalty, payments, customer data platforms) and build tooling, prompts, and evaluation work to ensure customer success.