Strategic Accounts Executive: Growth & Retention (>$250K)

MSC Industrial Direct Co., Inc.; Grand Rapids (MI); On-site; USD 51,000 - 81,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Strategic Accounts Executive in Grand Rapids, MI to drive growth across key locations with portfolios exceeding $250K in potential revenue.

You will develop strategic account plans, analyze customer data, and deliver cost-saving initiatives while building executive-level relationships with operations, supply chain, and engineering teams. The role requires a strong background in sales and account management, with proven ability to close deals, reduce churn,

Qualifications

• Bachelor's degree in business or equivalent experience required.
• Minimum of 5 years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.
• Proven track record of selling profitable solutions and services, consistently meeting or exceeding sales plans.
• Demonstrated excellence in sales, negotiation, relationship building, and closing, with the ability to influence at multiple organizational levels.
• Ability to read, interpret, and apply insights from customer financial statements to support solution recommendations.
• Strong project management skills with a solid history of accountability and results.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Ability to gather, analyze, and synthesize data from multiple systems to recommend solutions.
• Excellent written and verbal communication skills, including the ability to develop and deliver impactful presentations.
• Strong interpersonal skills with proven success collaborating cross-functionally with leaders.

Responsibilities

• Sell, manage and retain portfolios over $250K in potential revenue to achieve profitable growth and retention.
• Develop and execute strategic account plans that anticipate customer needs, align with business objectives, and drive account penetration.
• Proactively identify churn indicators and implement interventions to safeguard retention and customer satisfaction.
• Negotiate and renew agreements with underperforming or at‑risk accounts to optimize value realization and profitability.
• Deliver measurable cost savings initiatives and demonstrate profitability through regular customer assessments and solution optimization.
• Conduct Continuous Improvement Reviews (CIRs) with senior stakeholders to showcase value delivered and identify new opportunities.
• Build and maintain trusted internal and external relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.
• Ensure seamless onboarding of new customers, coordinating with internal teams to deliver commitments and adoption.
• Engage with site-level contacts to strengthen solution adoption and ensure consistent execution of account strategies.
• Maintain disciplined use of CRM tools and reporting standards to ensure accuracy in forecasting and account visibility.
• Act as a strategic advisor by leveraging market insights, benchmarking, and industry trends to educate customers and strengthen partnerships.
• Analyze customer data and trends to recommend process improvements that reduce costs and increase efficiency.
• Present financial and operational insights to customer executives, linking MSC's solutions to measurable business outcomes.

Skills

Sales experience

Account management

Negotiation

Relationship building

CRM/Salesforce

Data interpretation

Strategic thinking

Communication

Education

Bachelor's degree in business

Tools

Salesforce.com

Job description

MSC Industrial Supply Co. is seeking a Strategic Accounts Executive in Grand Rapids, MI to drive growth across key locations with portfolios exceeding $250K in potential revenue.

You will develop strategic account plans, analyze customer data, and deliver cost-saving initiatives while building executive-level relationships with operations, supply chain, and engineering teams. The role requires a strong background in sales and account management, with proven ability to close deals, reduce churn,