Strategic Accounts Executive: Growth & Retention

MSC Industrial Supply Co.; Grand Rapids (MI); On-site; USD 51,000 - 81,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Strategic Accounts Executive in Grand Rapids, MI to drive sales growth across key locations with portfolios over $250K in potential revenue.

You will develop strategic account plans, build executive relationships with Operations, Supply Chain, Procurement, and Engineering, and deliver measurable value through cost savings and solution optimization. Strong analytics and CRM skills are essential.

Qualifications

• Bachelor's degree in business or equivalent experience.
• 5+ years of demonstrated sales and marketing success, including at least 2 years in industrial, manufacturing, or distribution sales.
• Proven track record of selling profitable solutions and meeting or exceeding sales plans.
• Demonstrated excellence in sales, negotiation, relationship building, and closing with ability to influence at multiple levels.
• Ability to read, interpret, and apply insights from customer financial statements to support solution recommendations.
• Strong project management skills with accountability and results.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Salesforce.com (CRM).
• Ability to gather, analyze, and synthesize data from multiple systems to recommend solutions.
• Excellent written and verbal communication skills, including impactful presentations.

Responsibilities

• Sell, manage and retain portfolios over $250K in revenue to achieve growth and retention.
• Develop and execute strategic account plans that align with objectives and drive penetration.
• Proactively identify churn indicators and intervene to safeguard retention.
• Negotiate and renew agreements with at-risk accounts to optimize value realization.
• Deliver measurable cost savings initiatives and demonstrate profitability through assessments.
• Conduct CIRs with senior stakeholders to showcase value and identify opportunities.
• Build and maintain trusted relationships with leaders in Operations, Supply Chain, Procurement, and Engineering.
• Ensure seamless onboarding of new customers and coordinate with internal teams.
• Engage site-level contacts to strengthen adoption and execution of account strategies.
• Maintain disciplined use of CRM tools and reporting standards for forecasting and visibility.
• Present financial and operational insights to customer executives linking MSC solutions to outcomes.
• Analyze customer data and trends to recommend process improvements that reduce costs.

Skills

Sales experience

Key account management

Negotiation

Relationship building

Salesforce CRM

Financial statement literacy

Project management

MS Office

Data analysis

Education

Bachelor's degree in business or equivalent experience

Tools

Salesforce

Job description

MSC Industrial Supply Co. is seeking a Strategic Accounts Executive in Grand Rapids, MI to drive sales growth across key locations with portfolios over $250K in potential revenue.

You will develop strategic account plans, build executive relationships with Operations, Supply Chain, Procurement, and Engineering, and deliver measurable value through cost savings and solution optimization. Strong analytics and CRM skills are essential.