Strategic Accounts Director - Enterprise Growth (Remote)

Cisive Inc.; Maryland; Remote; USD 120,000 - 180,000; Full time

Job summary

Cisive Inc. in Maryland seeks an Account Director to lead and grow our most strategic enterprise accounts. You will serve as the senior contact, align cross-functional teams, and drive client satisfaction, program performance, and revenue growth.

The role requires executive communication, strategic thinking, and the ability to manage large initiatives, resolve escalations, and influence outcomes across IT, Ops, and Client Services in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred.
• 7–10 years of progressive experience in account management or related strategic client-facing roles.
• Healthcare experience strongly preferred (optional relevance).
• Proven experience managing enterprise-level or highly complex client relationships.
• Demonstrated ability to communicate, present, and influence credibly and effectively with executive audiences.
• Experience delivering consultative, client-focused solutions that address evolving business needs.
• Proven ability to manage multiple high-impact projects simultaneously with strong attention to detail.
• Excellent listening, documentation, and executive presentation skills.
• Exceptional verbal and written communication skills.
• Self-motivated, results-driven, and highly accountable.

Responsibilities

• Lead a portfolio of high-value enterprise accounts at a strategic level to ensure satisfaction, retention, and long-term partnership growth.
• Present spec changes, IT issues, and strategic projects to IT and Change Management via Salesforce.
• Oversee IT projects and enhancements in Salesforce and other platforms; manage timelines and communications.
• Coordinate cross-functional engagement to meet or exceed client expectations and drive improvements.
• Collaborate with Client Services leadership to ensure program success and address issues.
• Schedule and facilitate regular executive-level calls to discuss program health and initiatives.
• Provide client-specific guidance and training for CSRs to ensure consistent service delivery.
• Conduct comprehensive annual account reviews including audits, YOY analysis, and SLA assessment.
• Prepare and deliver Quarterly Business Review presentations with performance data and insights.
• Ensure QBR notes are uploaded to Salesforce and Wiki on a timely basis.
• Maintain account documentation within the Wiki (specs, fee schedules, workflows).
• Identify upsell/cross-sell opportunities aligned to client needs.

Skills

Executive communication

Relationship management

Project management

Salesforce

Microsoft Office

Google Apps

Education

Bachelor’s degree preferred

Tools

Salesforce

Ticketing systems

Job description

Cisive Inc. in Maryland seeks an Account Director to lead and grow our most strategic enterprise accounts. You will serve as the senior contact, align cross-functional teams, and drive client satisfaction, program performance, and revenue growth.

The role requires executive communication, strategic thinking, and the ability to manage large initiatives, resolve escalations, and influence outcomes across IT, Ops, and Client Services in a fast-paced environment.