Strategic Customer Success & Account Coordinator

Smurfit Westrock plc; Greensboro (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

Smurfit Westrock plc in Greensboro, NC seeks a Customer Service Account Supervisor to manage key accounts and streamline order processing from entry through delivery. You will coordinate with sales, planning, production, and shipping to ensure seamless customer experiences.

The role emphasizes accurate order entry, proactive communication, and maintaining up-to-date customer records while supporting the sales team. A strong service mindset and manufacturing familiarity are essential.

Qualifications

• High school diploma or GED required; associate degree or technical certification preferred.
• 3–5 years in customer service, account management, or project coordination in a manufacturing environment.
• Strong understanding of product specifications, production processes, or manufacturing workflows.
• Proficiency with Microsoft Office; ERP/CRM experience preferred.
• Excellent verbal and written communication; highly organized and detail-oriented.

Responsibilities

• Act as the primary contact for assigned strategic customers and sales representatives.
• Enter and manage customer orders accurately.
• Develop and monitor project timelines to ensure on-time delivery.
• Coordinate with Planning, Scheduling, Production, and Shipping.
• Maintain CRM and ERP records and provide proactive updates.

Skills

Customer service

Account management

Project coordination

Communication skills

Organization

Education

High school diploma or GED

Associate degree or technical certification

Tools

Microsoft Office

ERP/CRM systems

Job description

Smurfit Westrock plc in Greensboro, NC seeks a Customer Service Account Supervisor to manage key accounts and streamline order processing from entry through delivery. You will coordinate with sales, planning, production, and shipping to ensure seamless customer experiences.

The role emphasizes accurate order entry, proactive communication, and maintaining up-to-date customer records while supporting the sales team. A strong service mindset and manufacturing familiarity are essential.