Customer Operations Coordinator - Order & Planning

Smurfit Westrock; Delaware Water Gap (PA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Smurfit Westrock is seeking a Customer Service Specialist to coordinate customer orders from entry through delivery in a fast-paced manufacturing environment. You will connect customers with sales, production, planning and shipping, ensuring timely updates and accurate order data.

The role requires a high school diploma and customer service experience; an associate degree or higher in business, supply chain, or related field is preferred.

Qualifications

• Must have a high school diploma or equivalent.
• Experience in customer service, order management, logistics, supply chain, manufacturing support, or related field.
• Strong written and verbal communication skills.
• Demonstrated accuracy, organization, and ability to manage multiple priorities.
• Ability to analyze information, solve problems, and make sound decisions within guidelines.
• Proficiency with Microsoft Office and ability to learn business systems quickly.
• Ability to collaborate effectively with customers and partners across sales, operations, planning, and shipping.

Responsabilités

• Manage customer orders in the order-management system from entry through shipment.
• Communicate order status, production timing, availability, and delivery information to customers and internal partners.
• Coordinate with sales, production, planning, shipping, and mill teams to align requirements with capabilities.
• Identify and resolve order discrepancies, production constraints, shipping issues, and escalation when needed.
• Maintain accurate customer, order, product, and delivery information across systems.
• Support production planning in SCO and X-Trim as assigned.
• Support Panther pattern management and related order or shipping activities.
• Monitor open orders and priorities to anticipate service issues and propose solutions.
• Build productive customer relationships with professional communication and follow-through.
• Provide cross-coverage for team members and contribute to standardized processes.
• Prepare or maintain routine reports and updates for customer service and mill execution.

Connaissances

Communication skills

Detail-oriented

Multitasking

Planning and prioritization

Teamwork and collaboration

Problem solving

Initiative and accountability

Formation

High school diploma or equivalent

Associate degree or higher in business, supply chain, operations, or related field

Outils

SOM

SCO

X-Trim

Panther

ERP systems

Description du poste

Smurfit Westrock is seeking a Customer Service Specialist to coordinate customer orders from entry through delivery in a fast-paced manufacturing environment. You will connect customers with sales, production, planning and shipping, ensuring timely updates and accurate order data.

The role requires a high school diploma and customer service experience; an associate degree or higher in business, supply chain, or related field is preferred.