Strategic Accounts CSM, Insurance Tech, Remote

ExdionInsurance; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

ExdionInsurance seeks a Customer Success Manager for strategic US brokerages. You will own multi-office client relationships, drive policy-checking adoption, and partner with PMOs to rollout change across distributed teams.

The role blends account management with Change Management to deliver measurable business outcomes. You will collaborate with product and delivery teams to translate client feedback into prioritized work.

Qualifications

• Hands-on experience at a P&C insurance brokerage or agency in a servicing capacity.
• Deep expertise in commercial lines policy management and renewal cycles.
• Strong ability to drive change across large, distributed teams.
• Excellent communication and facilitation skills with executive presence.

Responsibilities

• Own the client relationship from executive sponsors to front-line teams.
• Lead governance rhythm with weekly sessions, monthly reviews, quarterly exec updates.
• Map policy-checking workflows into client servicing and renewals.
• Identify client champions and coach teams through change.
• Report health, risks and opportunities to Exdion leadership with data.

Job description

ExdionInsurance seeks a Customer Success Manager for strategic US brokerages. You will own multi-office client relationships, drive policy-checking adoption, and partner with PMOs to rollout change across distributed teams.

The role blends account management with Change Management to deliver measurable business outcomes. You will collaborate with product and delivery teams to translate client feedback into prioritized work.