Strategic Account Specialist

AmerisourceBergen; United States; Remote; USD 42,000 - 61,000; Full time

Job summary

Join an innovative company dedicated to improving lives through superior customer service in the health sector. As a Strategic Account Specialist, you will be at the forefront of building relationships with key accounts, ensuring exceptional support and service. This role involves handling customer inquiries, reconciling shipments, and maintaining detailed records in a CRM system. You will thrive in a dynamic environment that values your contributions and offers opportunities for personal growth and professional development. If you are passionate about making a difference and have a background in customer service, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Care

Paid Parental Leave

Professional Development Resources

Employee Resource Groups

Volunteer Activities

Qualifications

• Customer service experience preferred, especially in veterinary clinics.
• Strong communication skills and proficiency in Excel, Word, and Outlook.

Responsibilities

• Provide customer service via phone, email, and fax.
• Reconcile damaged and lost shipments and maintain detailed records.

Skills

Customer Service

Verbal Communication

Written Communication

Excel

Word

Outlook

Stress Management

Education

High School Diploma

Bachelor’s Degree

Tools

CRM (Orbit)

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Summary:

The Strategic Account Specialist will be responsible for the day-to-day relationship between MWI and the MVH strategic accounts by providing superior customer service and support. The Strategic Account Specialist also develops and maintains successful working relationships with relevant departments at MWI that will best serve the customer.

Primary Responsibilities:

1. Provide all facets of customer service
2. This includes high volume phone support and response to email inquiries, in a timely and professional manner
3. Service customer calls, emails and faxes by responding to general inquiries, concerns and requests
4. Reconcile potentially damaged and lost shipments, including processing product returns and credits
5. Provide accurate information regarding products, pricing, services, policies and procedures
6. Maintain detailed records of customer interactions/communications in CRM (Orbit) system
7. Maintain frequent contact with internal and external customers to address all issues with assigned area of responsibility
8. Analyze and investigate customer issues by taking the appropriate action in a professional and timely manner
9. Complete assigned special tasks

Required Skills and Qualifications:

1. High school diploma required; Bachelor’s degree is preferred
2. Customer service background is preferred; veterinary clinic experience is desirable
3. Strong verbal and written communication skills
4. Intermediate or advanced Excel skills are required and proficiency with Word and Outlook is needed
5. Ability to deal with stressful situations as they arise

What Cencora offers:

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time Salary Range: $42,600 - 60,940

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Affiliated Companies:

MWI Veterinary Supply Company