Strategic Account Specialist

Avature; New Richmond (WI); Remote; USD 65,000 - 100,000; Full time

Job summary

A leading company in the pharmaceutical and MedTech industry is seeking a Strategic Account Specialist to enhance customer relationships and manage key accounts. This remote eligible position requires strong project management and customer service skills, with a focus on continuous improvement. The role involves coordinating internal activities and ensuring seamless customer experiences, with responsibilities ranging from pricing management to business development activities. Join a dynamic team committed to delivering innovative medical technologies.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Life Insurance

Disability Insurance

Retirement Plans

Paid Time Off

Educational Support

Qualifications

• Minimum of 5 years experience in key account customer service or account management.

Responsibilities

• Serve as the primary contact for key RCP customers.
• Organize and lead quarterly business reviews.
• Manage pricing and project hopper processes.

Skills

Customer Relationship Management

Business Development

Project Management

Job description

The Regulated Consumer Product (RCP) Business Unit is seeking a Strategic Account Specialist to support our RCP Customers in North America. This individual will work with customers, engineering teams, production teams, and other internal groups to improve the customer relationship management process, including sustaining engineering related to continuous improvement.

* This is a remote eligible position with a preference out of midwestern WI to support operations.

Our Team

The largest RCP, pharmaceutical, MedTech, and in-vitro diagnostic companies in the world rely on Phillips-Medisize to bring their breakthrough ideas and innovative branded products to market – with confidence. As a contract design and manufacturing organization (CDMO), we collaborate closely with our customers to deliver proven, highly engineered products that help millions of people live healthier, more productive lives. Our products include autoinjectors and pens for delivering insulin, GLP1, epinephrine, and other life-saving drug treatments; advanced, wearable injection pumps; point-of-care and at-home diagnostic tests; electrophysiology technology; and continuous glucose monitoring systems. Our team at Hudson, WI comprises roughly 300 employees supporting Production, Engineering, Quality, Molding & Tooling departments.

What You Will Do

1. Serve as the primary contact for key RCP customers, coordinating internal activities and ensuring a seamless customer experience.
2. Organize and lead quarterly business reviews.
3. Track and report on tooling conditions for assigned customers and projects.
4. Manage pricing and project hopper processes.
5. Monitor, control, and communicate overall program costs, timelines, and deliverables.
6. Ensure resources are appropriately allocated from both Phillips-Medisize and customer perspectives.
7. Coordinate and manage proposals for additional services.
8. Participate in business development activities such as supply agreements, long-term contracts, cost reduction and sharing requests, pricing negotiations, and account reviews.

Who You Are (Basic Qualifications)

• Minimum of 5 years experience in key account customer service or account management.

What Will Put You Ahead

• Knowledge of customer processes, Molex process, product development, contract manufacturing, and related processes.
• Experience managing customer relationships and handling difficult conversations.
• Proven track record in developing, implementing, and achieving customer projects.
• Understanding of and adherence to commercial contracts.
• Strong business acumen with decision-making skills that enhance financial and operational performance.

This position does not qualify for VISA Sponsorship.

Applicants must provide proof of U.S. citizenship or lawful permanent resident status, or be eligible for export authorization under U.S. export laws.

Salary range is anticipated to be $65,000 - $100,000 annually, with eligibility for variable pay such as bonuses.

The application deadline is 6/15/25.

At Koch companies, we value diversity and are committed to equal opportunity employment. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy.

Who We Are

As a Molex company, Phillips Medisize leverages specialized capabilities across highly regulated industries, including healthcare, consumer, automotive, and defense. We design and develop innovative medical technologies that impact millions globally.

We empower employees to excel and make a difference. Our benefits include medical, dental, vision, flexible spending, health savings accounts, life insurance, disability, retirement plans, paid time off, educational support, and more, with specific eligibility criteria and regional variations.

We strive to create a supportive work environment that meets individual and business needs.

We are an Equal Opportunity Employer, including disability and protected veteran status. Employment may be contingent upon passing a drug test and compliance with E-Verify requirements. For more information, please visit the provided links.