Strategic Account Specialist

Koch Business Solutions, LP; Madison (WI); Remote; USD 65,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Senior Account Specialist to enhance customer relationships within the Regulated Consumer Product sector. This remote-eligible role focuses on managing key accounts, ensuring project deliverables, and coordinating internal resources to meet customer needs. The successful candidate will leverage their expertise in account management and customer service to drive operational excellence and support business development initiatives. Join a team dedicated to delivering life-changing medical technologies and make a significant impact in a dynamic environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Retirement Plan

Educational Assistance

Flexible Spending Accounts

Life Insurance

Qualifications

• 5+ years of key account customer service or account management experience.
• Strong business acumen with the ability to drive financial performance.

Responsibilities

• Serve as the point of contact for key RCP customers, ensuring seamless communication.
• Organize quarterly business reviews and manage pricing processes.

Skills

Account Management

Customer Service

Business Development

Contract Negotiation

Project Management

Job description

Your Job

The Regulated Consumer Product (RCP) Business Unit is seeking a Senior Account Specialist to support our RCP Customers in North America. This individual will work with the customers, engineering teams, production teams, and other internal groups to improve the customer relationship management process, including sustaining engineering related to continuous improvement.

* This is a remote eligible position with preference out of midwestern WI to support operations.

Our Team

The largest RCP, pharmaceutical, MedTech and in-vitro diagnostic companies in the world count on Phillips-Medisize to bring their breakthrough ideas and innovative branded products to market - with confidence. As a contract design and manufacturing organization (CDMO), we work closely with our customers to deliver proven, highly engineered products that help millions of people live healthier, more productive lives. Autoinjectors and pens for delivering insulin, GLP1, epinephrine and other life-saving drug treatments. Advanced, wearable injection pumps. Point-of-care and at home diagnostic tests. Electrophysiology technology. Continuous glucose monitoring systems. Our team at Hudson, WI is made up roughly of 300 employees that support our Production, Engineering, Quality, Molding & Tooling departments.

What You Will Do

• Function as the point of contact for a key RCP customers for Phillips-Medisize, directing internal activities and communicating with customers to ensure a seamless experience
• Organize quarterly business reviews
• Track and report tooling conditions for assigned customers/projects
• Manage pricing and project hopper process
• Monitor, control, and communicate overall program costs, timing, and deliverables
• Ensure sufficient resources are identified and allocated to the program from both a Phillips-Medisize and customer perspective
• Coordinate and manage proposals for additional services
• Participate in business development issues such as supply agreements, long-term agreements, cost reduction requests, cost sharing requests, pricing negotiations, account reviews, etc.

Who You Are (Basic Qualifications)

• 5+ years of key account customer service or account management experience

What Will Put You Ahead

• Knowledge of customer, Molex process, product development processes, contract manufacturing and associated processes
• Experience navigating customer relationships and proven ability to handle difficult conversations
• Track record in development, implementation, and achievement of customer projects
• Experience understanding and adhering to commercial contracts
• Strong business acumen with the ability to make decisions that drive financial and operational performance

This position does not qualify for VISA Sponsorship.

In order to comply with U.S. export control laws and regulations, this position requires applicants to either provide proof of U.S. citizenship or lawful permanent resident status or be eligible to receive an export authorization (a license) under the International Traffic in Arms Regulations and/or the Export AdministrationRegulations.

For this role, we anticipate paying $65,000 - $100,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

The application window is anticipated to close on 6/15/25.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Molex company, Phillips Medisize mobilizes and deploys specialized capabilities and services across highly regulated industries, including health care, regulated consumer, automotive and defense. We design, develop and create innovative and life-changing medical technologies for millions of people around the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu).