Strategic Account Specialist

RR Donnelley; Manchester (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an Account Specialist to act as a crucial liaison between customers, sales, and production facilities. This role entails managing complex accounts, developing strategic plans with Sales, and ensuring compliance with customer requirements and production quality. Qualified candidates will have a Bachelor's degree and extensive experience in account management, strong organizational skills, and the ability to foster customer satisfaction.

Qualifications

• Requires a Bachelor's degree in a related discipline.
• 5+ years of relevant work experience in account management or a similar role.
• Strong communication skills and ability to prioritize tasks.

Responsibilities

• Partner with Sales to develop and execute strategic customer plans.
• Oversee production processes from point of sale to final delivery.
• Manage high-profile accounts across multiple plants.

Skills

Communication

Problem Solving

Organization

Collaboration

Computer Skills

Education

Bachelor's degree

Job description

Job Description

Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform.

Responsibilities:

• Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning.
• Partners with Sales to develop and execute on strategic customer plans and build contract provisions.
• As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
• Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.
• Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
• Enter orders into production, and issues and revises instructions for manufacturing.
• Coordinate the delivery of customer-supplied and other production materials across the platform.
• Maintains active communication with and provide job status updates to customer, sales and manufacturing.
• Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
• Provides leadership, career development and procedural assistance to the junior Account Specialists.

Qualifications:
Qualifications

• Bachelor degree in discipline related to functional work or role with 5+ years of relevant work experience
• Must be able consistently identify critical elements, variables and alternatives to develop solutions.
• Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.
• Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
• Able to apply excellent business acumen and collaborative skills when resolving problems.
• Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments.
• Able to apply expertise in all the tools or applications used to complete work assignments.
• Able to mentor junior level team members in the use of tools and/or systems in the position.
• Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.
• Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Requires strong understanding of the impact of a message on the organization or customer.

Additional Information

All your information will be kept confidential according to EEO guidelines.

RRD is an Equal Opportunity Employer, including disability/veterans