Property Account Specialist - Renewals

Waterton; Colorado; Remote; USD 60,000 - 80,000; Full time

Job summary

Waterton is seeking a Property Accounts Specialist responsible for supporting lease renewals across multiple properties. This entry-level position requires strong multitasking and customer service abilities, as well as basic knowledge of multifamily housing. The role is fully remote, with a preference for candidates in Central and Mountain regions, and involves tracking lease statuses, resident communication, and administrative duties.

Benefits

12 weeks paid parental leave

Full suite of benefits including Medical, Dental, and more

401K + match

Generous paid time off, volunteer time off, and paid holidays

Tuition reimbursement opportunities

Commitment to job and career advancement

Qualifications

• Excellent customer service skills are essential.
• Ability to prioritize multiple tasks efficiently.
• Basic understanding of multifamily housing principles required.

Responsibilities

• Administer lease renewal program and follow up with residents.
• Generate renewal batches for approval and ensure accurate billing.
• Send leases to leaseholders for signatures and manage roommate changes.

Skills

Excellent customer service skills

Ability to prioritize multiple tasks efficiently

Basic understanding of multifamily housing principles

Ability to work well with others in a team environment

Yardi experience

Education

High school diploma or equivalent

Job description

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The Property Accounts Specialist assists with the administrative renewal functions for multiple Waterton properties. This role will be responsible for administering the lease renewal program, resident follow up and with other administrative tasks as assigned. Waterton utilizes Yardi for their property management software. This is a remote position and work location in the Central and Mountain regions are preferred.

Responsibilities

• Provides residents, who express interest in vacating, with an approved form to sign and records the notice in the system. Follows up with the resident once the notice is recorded and provides any next steps that may be required.
• Generates renewal batches for approval by the regional manager. Responsible for delivering letters to residents, via email and the portal, and to the Community Manager. May be required to assist with mail or certified delivery, where required.
• Responsible for daily follow ups, via phone and email, to residents to aide through lease renewal execution.
• Responsible for tracking status with resident memos and ensures month to month fees are billed accurately and timely to resident ledgers.
• Responsible for generating leases and sending to all leaseholders for signature, as well as following up until the lease is signed by all parties. Responsible for making roommate additions or releases to lease agreements, in accordance with company policy.
  
  

What You’ll Bring- Desired Skills And Experience

• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Ability to work well with others in a team environment
• Basic understanding of multifamily housing principles
• Yardi experience a plus
• High school diploma or equivalent
  
  

Benefits

At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Industry leading 12 weeks paid parental leave
• Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
• 401K + match
• Generous paid time off, volunteer time off, and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
• Commitment to job and career advancement
  
  

Typical Base Pay: $25-$30/hour. Pay may vary based on location and/or experience.

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall we are a collection of people who strive daily to “find the good and leave it better”.

Waterton welcomes all.

Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Management

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