Strategic Account Representative

Yaskawa America, Inc.; Waukegan (IL); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Yaskawa America, Inc. - Drives & Motion Division is seeking a Strategic Account Representative in a hybrid role. You will monitor customer requests and forecasts, collaborate with demand planning and supply chain, and work with engineering to find alternatives.

You will also manage shipping logistics, create customs documents, and update customer portals as needed. The ideal candidate has a business degree or equivalent experience, deep knowledge of SAP, and a strong background in industrial

Qualifications

• Degree in business or equivalent experience in supply chain handling complex product issues and demanding customer facing experience.
• Knowledge of industrial automation and semiconductor industry.
• Technical orientation to support sales of electrical and mechanical products.
• Strong communication and negotiation with all levels globally.

Responsibilities

• Monitor customer request dates and forecasts and work with demand planning and supply chain management.
• Expedite products as necessary and collaborate with engineering for alternatives.
• Communicate items ready to ship and determine shipping requirements with customers.
• Create customs invoices and labels and update the customer portal.
• Coordinate shipping needs (air, boat, etc.) to fill orders efficiently.
• Represent Inside Sales in weekly production planning meetings and assist demand planning.
• Monitor backlog, bookings and billings and work with outside sales to capture new business.

Skills

Strategic account management

Customer facing experience

Communication & negotiation

SAP knowledge

Education

Business degree or equivalent experience

Tools

SAP

Job description

Yaskawa America, Inc. - Drives & Motion Division is a U.S. corporation, created to provide Automation Solutions and Support to our customers in North America, Central America, and South America. Yaskawa is the world's largest manufacturer of AC Inverter Drives, Servo and Motion Control, and Robotics Automation Systems. Products are marketed through direct sales, partners, representatives, dealers, and distributors. Yaskawa America, Inc. - Drives & Motion Division is a wholly-owned corporation of Yaskawa Electric Corporation of Japan. Since 1915, Yaskawa Electric has served the world needs for products to improve global productivity through Automation.

Yaskawa is currently seeking a Strategic Account Representative for our Semiconductor OEM business.

In this hybrid role, you will monitor customer request dates and forecasts and work closely with demand planning and supply chain management to expedite products and as necessary, work with engineering to find acceptable alternative products, communicate items ready to ship and determine desired shipping requirements with customer. Create customs invoices and labels, update customer portal as well as coordinate shipping needs such as air, boat, etc. to fill orders more efficiently. In this high visibility role, you will work closely with Yaskawa Japan regarding orders, forecasts, changes and expedite requests.

Represent Inside Sales in weekly production planning meetings and assist demand-planning efforts through system and transaction maintenance, forecasting and monitoring of stock as well as via demand planning meetings. Monitors sales booking and billings in relationship to backlog and forecasts and work with outside sales team to maintain current and capture new business.

The successful candidate will have a degree in business or equivalent experience in supply chain handling complex product issues and demanding customer facing experience. The ideal candidate will have knowledge of the industrial automation and semiconductor industry as well as a technical orientation sufficient to support the sales of electrical and mechanical products. The perfect candidate will have a strong working knowledge of SAP, ability to communicate and negotiate with all levels of internal and external organizations globally as well as anticipate issues in advance.

This is a demanding role and requires someone with the schedule flexibility for evening meetings several times a month, handle pressure situations with changing requirements and deadlines, while focused on favorable solutions for all. There is opportunity to take this role to the next level through automation of some manual procedures.

Some key advantages of working at Yaskawa include: career opportunities in diverse areas, a highly competitive benefit package, including a generous 401(K) plan, profit sharing, corporate wide bonus plan and educational assistance program offering up to $10,000 a year for graduate courses.

Yaskawa is an equal opportunity employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.