Strategic Account & Renewal Manager

Booster; San Francisco (CA); Hybrid; USD 71,300 - 118,300; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

Grata is seeking a Relationship Manager to own a book of accounts, drive renewals, upsells, and customer ROI. You will act as the lead contact for assigned accounts, ensuring satisfaction and expanding Grata use across teams through proactive engagement.

You will collaborate with Product/Engineering to resolve issues, deliver quarterly executive reviews, and maintain high health scores. This hybrid role requires strong communication, strategic thinking, and energy to grow ARR.

Qualifications

• 3–5 years in a customer-facing role with renewals/upsell experience.
• Proven ability to engage with customers directly and work independently.
• Strong communication, goal-oriented, and proactive mindset.
• Experience delivering executive business reviews and regular touchpoints with influencers.
• Experience forecasting risk and growth opportunities within a book of business.

Responsibilities

• Onboard accounts and drive adoption and ongoing engagement.
• Serve as primary contact for customers via email/phone; conduct success reviews.
• Grow revenue through renewals, upgrades, and cross-sell of product modules.
• Maintain relationships across users, champions, and decision makers and track engagement.

Skills

Renewals

Upsells

Customer engagement

NRP/Net Revenue Retention

Executive reviews

Tools

CRM systems

Job description

Grata is seeking a Relationship Manager to own a book of accounts, drive renewals, upsells, and customer ROI. You will act as the lead contact for assigned accounts, ensuring satisfaction and expanding Grata use across teams through proactive engagement.

You will collaborate with Product/Engineering to resolve issues, deliver quarterly executive reviews, and maintain high health scores. This hybrid role requires strong communication, strategic thinking, and energy to grow ARR.