Strategic Account Manager — Growth & Renewals

Datasite; San Francisco (CA); Hybrid; USD 71,000 - 118,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Bonus opportunities

Job summary

Grata for Datasite seeks a Relationship Manager to drive customer ROI and act as the trusted advisor across assigned accounts. You will lead onboarding, ensure ongoing product adoption, and collaborate with Product and Engineering to resolve issues and enhance Grata use.

You will manage a diverse set of stakeholders, maintain high renewal rates, and push for cross‑sell opportunities. This hybrid SF role emphasizes proactive engagement and measurable success across NRR and customer satisfaction.

Qualifications

• 3–5 years in a customer‑facing role, with renewals and upsell experience.
• Proven ability to engage directly with customers and work independently.
• Innovative, persuasive, and goal‑oriented with a proactive mindset.
• Experience delivering value communications like ROI reviews and executive updates.

Responsibilities

• Onboard new accounts and drive strong adoption and ongoing engagement.
• Serve as the primary contact for customers to resolve questions via email/phone and conduct periodic reviews.
• Grow revenue by maximizing retention and renewal/upgrade revenue through product adoption and cross‑sales.
• Maintain relationships across users, champions and decision makers; monitor engagement and feedback.
• Identify risks and lead churn‑mitigation efforts with cross‑functional teams.

Skills

Customer engagement

Renewals management

Upsell strategy

Executive reviews

Forecasting risk

Job description

Grata for Datasite seeks a Relationship Manager to drive customer ROI and act as the trusted advisor across assigned accounts. You will lead onboarding, ensure ongoing product adoption, and collaborate with Product and Engineering to resolve issues and enhance Grata use.

You will manage a diverse set of stakeholders, maintain high renewal rates, and push for cross‑sell opportunities. This hybrid SF role emphasizes proactive engagement and measurable success across NRR and customer satisfaction.