Strategic Account Manager, Residential

Mri Software; United States; Hybrid; USD 80,000 - 120,000; Full time

Job summary

Mri Software, a leader in real estate solutions, is looking for a Strategic Account Manager. This position focuses on developing relationships with key customers, driving retention, and identifying growth opportunities. The ideal candidate will have over 5 years of experience in account management and a strong ability to communicate value to executives.

The role offers opportunities for travel to meet strategic customers and participate in account planning. Join a diverse and inclusive company that values belonging for everyone.

Qualifications

• 5+ years of experience in strategic account management or enterprise sales.
• Proven track record of retaining and growing strategic customer relationships.
• Strong verbal and written communication skills.

Responsibilities

• Develop and expand relationships with MRI’s most strategic customers.
• Drive customer retention and identify expansion opportunities.
• Partner cross-functionally with Sales Engineers and Product teams.

Skills

Strategic account management

Enterprise sales

Customer success

Communication skills

Education

Bachelor’s degree in business or related

Tools

CRM systems

Account planning tools

Job description

MRI Software is a leading provider of innovative software solutions for the global real estate industry. Due to continued growth, we are seeking a highly motivated Strategic Account Manager (SAM) to join our dynamic team focused on the Residential side of the real estate market.

Responsibilities

The Strategic Account Manager is responsible for developing and expanding relationships with MRI’s most strategic customers within a defined portfolio. Through a consultative and value‑based account management approach, this role focuses on driving customer retention, identifying expansion opportunities, building executive‑level relationships, and ensuring customers realize measurable value from MRI’s solutions. The SAM partners cross‑functionally with Sales Engineers, Professional Services, Customer Success, Support, and Product teams to align customer priorities with MRI’s capabilities and long‑term growth strategy.

Skills & Requirements

• 5+ years of experience in strategic account management, enterprise sales, customer success, or relationship management within business products or services.
• Bachelor’s degree in business, marketing, or related discipline; or equivalent training and experience in business, sales, or account management.
• Software, SaaS, or real‑estate industry experience preferred.
• Demonstrated track record of retaining and growing strategic customer relationships, identifying expansion opportunities, and meeting or exceeding account growth targets.
• Proven ability to build trusted advisor relationships with senior stakeholders and executive sponsors.
• Strong verbal and written communication skills with the ability to develop account plans, deliver executive‑level presentations, and clearly articulate business value.
• Demonstrated understanding of CRM systems, account planning tools, business applications, and the technology ecosystem used to support customer engagement and growth.
• Must be open to travel as needed to support strategic customer meetings, executive business reviews, industry events, and account planning activities.
• Ability to participate in onboarding, product training, and ongoing sales enablement programs upon hire is required.
• Personal credit card, or functional equivalent, is required for business expenses, which shall be reimbursed pursuant to company policy.

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that belonging is a direct result of diversity, equity, and inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!