Strategic Account Manager — Remote, Enterprise Growth

Feedzai; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Feedzai, a world leader in AI-driven financial crime prevention, seeks a Strategic Account Manager to own end-to-end success for a portfolio of enterprise accounts. You will ensure projects deliver contracted value, run reliably, and meet client stakeholders’ expectations, partnering with internal teams to track health and drive day-to-day execution.

You will build long-lasting relationships with client stakeholders, develop joint success plans, monitor KPIs/SLAs, and drive value realization

Qualifications

• Bachelor's degree in technology, business, or related field.
• 5–7 years in customer-facing roles with issue resolution and stakeholder management.
• Strong understanding of fraud prevention space, preferably banking or acquirers.
• Experience owning relationships with enterprise accounts and supporting senior leads.

Responsibilities

• Own the strategic relationship for dedicated accounts and serve as the primary contact for key client stakeholders.
• Partner with Strategic Account Leads to align executives and resolve complex issues for high-revenue clients.
• Build and maintain joint success plans and monitor stakeholder needs and expectations.
• Monitor solution performance with Product/Data Science/Customer Care and recommend value-optimizing improvements.
• Lead governance forums and prepare materials for enterprise engagements.
• Document best practices and collaborate with Marketing to identify customer advocates.

Skills

Stakeholder management

Account management

Relationship building

Data analysis

Communication skills

Presentation skills

English fluency

Education

Bachelor's degree in Technology/Business or related field

Job description

Feedzai, a world leader in AI-driven financial crime prevention, seeks a Strategic Account Manager to own end-to-end success for a portfolio of enterprise accounts. You will ensure projects deliver contracted value, run reliably, and meet client stakeholders’ expectations, partnering with internal teams to track health and drive day-to-day execution.

You will build long-lasting relationships with client stakeholders, develop joint success plans, monitor KPIs/SLAs, and drive value realization